Specialist, eCommerce Operations

Melbourne | Australia | Digital

Please note applicants must have legal rights to work in Australia. No Relocation or Visa support is offered for this role.

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Purpose:

The eCommerce Operations Specialist will be responsible for day to day implementation of technical & functional content, together with executing conversion driving initiatives on Pacific sites for both adidas and Reebok. In this function the eCommerce Operations Specialist will support the eCommerce Operations Manager with technical content configurations and assist in driving the development roadmap through analytical insights and on-site implementation.

The Operations Specialist’s primary responsibility will be facilitating strategic and tactical initiatives to increase conversion and drive repeat visits through technical & functional content, as well as support scoping of development work and driving the development process either locally or through global teams, supporting the process end-to-end.

Working in a cross-functional environment with brand marketing, customer service, global operations, and eCommerce merchandising, this candidate will own implementation of technical content and industry leading user-experience enhancements. This role will be instrumental in ensuring leadership in the local eCommerce landscape across both adidas and Reebok.

Additionally, the scope of this role includes assisting in identifying and resolving technical bugs and/or errors on the site through global and local teams responsible for systems, tools, and processes linking in with eCommerce.

Key Accountabilities:

Technical Content:

·       UX Implementation - any changes to improve usability/conversion on site on both desktop and mobile which are related to technical content (as opposed to branded content)

·       Support landing page changes

·       Transactional email content changes

·       Onsite implementation of partner & conversion driving initiatives led by eCommerce Operations Manager e.g.  (e.g. Partner campaigns, on-site competitions)

·       Configurations associated with brand content updates (e.g. Toolkit requests, UGC)

·       Special focus on the development of content driving conversion for mobile

Quarterly testing and monthly testing and pre-release communication:

·       Acting as go-to for the local team regarding pre-release communication and leading UAT/Regression testing

Campaigns & Promotions:

·       B2C campaign creation

·       B2B campaign creation

·       Employee coupon management

·       Testing of campaigns end-to-end

·       Monitoring of campaigns

·       Reporting on success and KPI results of campaigns

·       Set up of campaigns in DW for tablets in store

Functional Site Content:

·       Product related maintenance (e.g.call outs/badges on PDP, PLP)

·       Product related development and implementation

·       Product launch calendar

·       Functional content for selected projects

·       UX initiatives across devices

Product Related Issue Management:

·       Driven by consumer inquiries and ad-hoc requests internally

Technical Content Related Issue Management:

·       Active and reactive approach to managing technical content issues through bug fix/demand process

Supporting eCommerce Operations Manager:

·       On technical content related topics

Other duties as required

Knowledge Skills and Abilities:

  • A high degree of computer competency; in particular the ability to work in numerous applications at one time and correlate information from one application to the next including a basic understanding of different file formats.
  • Experience with CMS and OMS systems, a fundamental understanding of systems architecture commonly used in ecommerce operations
  • An understanding of business levers which impact ecommerce commercial success, conversion rate, traffic, average order value and how to positively impact each of these
  • Experience with major analytics platforms (Google Analytics, Omniture)
  • The candidate must be self-directed and able to work in a highly flexible and informally structured environment. Exemplary multi-tasking and time management skills are a necessity.
  • Excellent command of the English language, both oral and written, and the ability to effectively communicate and positively influence both internal and external stakeholders.
  • A clear understanding of best in class consumer/visitor experience in the modern digital world, a continually evolving perspective on the optimal consumer journey.
  • A sound understanding of current and emerging ecommerce technologies and their on-site application
  • Experience working with OMS like SAP AFS

Qualifications (Minimum required education and experience):

  • College or University degree preferred
  • Working knowledge of the apparel and / or sports industry an asset
  • 1-2 years’ experience working in a major eCommerce or digital marketing organization
  • At least 1-2 years’ experience working on-site optimization and enhancements

What’s on offer?

A competitive base salary, bonus scheme and adidas employee benefits are also on offer to the successful candidate.

How do I apply?

  • Press the "Apply" button and follow the instructions
  • You will be required to fill out the online applications forms, and attach a copy of your resume and cover letter which addresses all above candidate requirements
  • Applications which do not attach a cover letter which addresses the job requirements specific to adidas will not be considered.
  • Applications will only be accepted through the steps above
  • Please note that due to the high volume of applications adidas receives, we will be unable to respond to all individual inquiries.

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About adidas

adidas Jobs http://adidas-group.jobs/

Linkedin http://bit.ly/futureofsport

Twitter http://twitter.com/adidasgroupjobs

Facebook http://www.facebook.com/futuretalents

YouTubehttp://www.youtube.com/user/adidasGroupCareers

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Please note applicants must have permanent legal rights to work in Australia. No Relocation or Visa support is offered for this role.

Please note part of adidas Pacific’s recruitment process will require external candidates to consent to a pre-employment criminal history check

Note to agencies: adidas Pacific does not accept any unsolicited calls or resumes from headhunters, executive recruiters, or other staffing or recruitment agencies. Please do not submit or forward any resumes, CVs or profiles to the adidas careers portal, nor to any adidas personnel. adidas will not pay any fees relating to unsolicited resumes.

Apply here

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle Specialist, eCommerce Operations
Team Digital
Brand adidas
Location Melbourne
Country Australia
Number 189621
Position Type Full time
Date Jan-18, 2019
Relocation no

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About adidas Pacific

While adidas is a large, global organisation, here in Pacific (Australia & New Zealand) our staff works collaboratively together on a first-name basis in conjuction with our team in South East Asia to form SEAPAC (South East Asia Pacific). We believe in our casual culture and in recognising employees who deliver beyond the requirements of their role while living our brand values. As of January 2015 we have approximately 500 employees across 37 locations (4 offices & 33 retail stores). Featuring an onsite gym, an employee store and kitchen facilities, adidas Pacific's head office in Australia is located 21 km south-east from Melbourne's central business district. This close proximity to Australia's sporting capital means that our employees can enjoy major annual international sporting events in tennis, Formula One, and horse racing. The city is also home to the eighth largest sporting stadium in the world, the Melbourne Cricket Ground. Our Market is unique in the sporting world as we cater to 4 football codes - AFL (Australian Football), Rugby League, Rugby Union and Soccer.

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