Service Manager IT Infrastructure

Wilkes-Barre | United States | Information Technology

Purpose & Overall Relevance for the Organization

IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of the organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value.

Key Responsibilities

Business analysis

  • Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organisation.
  • Assists in defining acceptance tests for these recommendations.

Service level management

  • Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.

Service acceptance

  • Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard.
  • Feeds into change management processes.

Change management

  • Develops, documents and implements changes based on requests for change.
  • Applies change control procedures.

Release and deployment

  • Uses the tools and techniques for specific areas of release and deployment activities.
  • Administers the recording of activities, logging of results and documents technical activity undertaken.
  • May carry out early life support activities such as providing support advice to initial users.

Problem management

  • Investigates problems in systems, processes and services.
  • Assists with the implementation of agreed remedies and preventative measures.

Incident management

  • Following agreed procedures, identifies, registers and categorises incidents.
  • Gathers information to enable incident resolution and promptly allocates incidents as appropriate.
  • Maintains records and advises relevant persons of actions taken.

If required: People Management / Resource Management

  • May be involved and gives some input on hiring Transition decisions
  • Ensures appropriate leadership skills are present at every level through creating a motivational and supportive work environment in which employees are coached, trained and provided with career opportunities through development
  • Allocates the different work to the respective employees considering experience, complexity, workload and organizational efficiency
  • Continuously monitors and evaluates team workload and organizational efficiency with the support of IT systems, data and analysis and team feedback and makes appropriate changes to meet business needs.
  • Provides team members/direct reports with clear direction and targets that are aligned with business needs and GIT objectives

Key Relationships

  • Global IT
  • Respective business function (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail)
  • HR Management
  • Controlling

Requisite Education and Experience / Minimum Qualifications

  1. Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
  2. Proficient spoken and written command of English
  3. At least 5-year experience in IT
  4. 2 years of experience in relevant area
  5. 1 year of experience in team management
  6. Understanding of different culture
  7. Participated in projects with people from other functions/markets
Apply here

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle Service Manager IT Infrastructure
Team Information Technology
Brand adidas
City Wilkes-Barre
Location United States
Number 198037
Position Type Full time
Date Jul-18, 2019
Relocation no

Sounds great for you? We would love to have you here.

Apply here

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How the Future Works

At adidas, we believe that sport has the power to change lives. This makes us creative, collaborative and confident in everything we do, wherever we are. This includes the workplace, where we empower our people to be the best they can be. Join us at the Wilkes-Barre Distribution Center and you’ll work with world-class machinery and state-of-the-art automated processes. You’ll find out what you’re capable of very quickly—and exceed our customers’ expectations again and again. We also believe in a healthy work-life balance and great company benefits here. A culture of diverse backgrounds matters to us, too. Just like sport, this gives us every perspective, so we can take adidas into the future.

Facts about Wilkes-Barre

is looking mostly for

  • Supply Chain Management
  • Information Technology
  • Customer Service
  • Wilkes-Barre Fact-Sheet

  • Working Hours
    9-5
  • Healthcare Insurance
  • Retirement Plan
  • Canteen
  • Product Discount
  • Next airport to the location
    16m
  • Local Population
    40,000
  • Gender Balance at this location
    50/50

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