Purpose & Overall Relevance for the Organization:

• To develop operations excellence analytics & drive next level of ecom operations thru data facts & analysis with cross functional team for post order service.

Key Responsibilities:

Operations Analytics

• Define the operations KPI & benchmarking markets
• Define all data source & drive single source of truth
• Develop dashboard & reporting to support business tracking on daily/weekly/basis
• Identify the operations risk & opportunity thru data insights & communicate to the key stakeholders

Management

• Collaborate with cross functions to drive actions & alignment on optimizations & issues fixing
• Work with digital Hub to define the capabilities & tools to enable the analytics
• To identify & search new data tools/data services in the market to support business 
• Work with TMALL team to collect market information & drive collaboration

Data System & Processes

• Define efficient data collection process to enhance platform data usage
• Define way of working to drive collaboration with cross functional team on daily/weekly/monthly basis

Key Relationships:

Internal:

• Customer Service Team (incl. vendor)
• Taobao partner
• Warehouse
• Operation Team
• China IT team
• Business Intelligence Team

External:

• TMALL Team
• Third Party service provider

Knowledge, Skills and Abilities:

• Solid data analysis experience related to KPI of store operations & customer service & warehouse management 
• Solid experience on driving data automation & visualization with IT/Vendors
• Data driven style & able to drive meeting with business team for actions & alignment 
• Good English in both oral & written, presentable
• Big data (modeling) capability using SPSS, SQL, python, etc is a plus
• Team player, demonstrating interests in training, coaching and motivating subordinates
• Business acumen, especially for e-commerce
• Communication skills, relationship management and empathy

Requisite Education and Experience / Minimum Qualifications:

  Professional background / Experience

• Functional: Minimum 5-8 years of experience in digital operation data analytics for official site or TMALL/JD platform
• Background: ecommerce or online business experience  
• Industry: Ideally in apparel/fashion/shoes or internet 

Education

• University degree in business with Information Management/Statics/Computing, etc

IT skills

• Access/Excel: Advanced
• PowerPoint: Good
• SQL/SPSS/Python: Advanced
• Tableau: Plus

Language skills

• Native-level Mandarin and fluent English required
• Good Presentation Skills to transfer data fact to story in English

TA18