Purpose: Supports the operations team by conducting process training on all standard operating procedures (SOPs) and by implementing and serving as an example of safe work practices.
• Conduct training on all operations process paths for team members as necessary • Work with manager to implement and enforce all OSHA standards, as well as, warehouse rules/regulations especially those related to powered industrial trucks (PIT) • Train and certify all personnel on the safe operation of equipment, including PIT • Partner with on-the-floor trainers to maintain the consistency and spirit of process training • Conduct train-the-trainer sessions and remediation training as needed • Facilitate courses and/or learning sessions for all associates and leadership as needed • Administrative tasks as needed: printing and organizing learning materials, tracking training sign-offs, etc • Conduct observation sessions and report results • Maintain visibility on the operations floor to maintain process knowledge and identify gaps in skills, training approach, etc • Instruct, examine and issue certifications • Support the creation and implementation of SOPs and One Point Lessons • Ability to develop and share best practices • Perform other duties as assigned
Key Relationships: • Training Manager • Operations supervisors and managers • Operations associates • Lean Six Sigma team • Industrial Engineering team • Human Resources/Talent Acquisition
Knowledge, Skills and Abilities: • Fluent in English, both oral and written. Proficiency in Spanish or other languages is a plus • Ability to work and reliably attend flexible schedules/shifts as needed to support a 21 hour/day – 7 day/week operation • Demonstrated knowledge of handling heavy-duty PIT vehicles and strong safety awareness • Proven facilitation and presentation skills • Ability to work collaboratively within a large group of co-workers • Positive and enthusiastic approach • Ability to work in a fast-paced distribution environment while maintaining an eye for detail and accuracy • Self-motivated to prioritize, coordinate and complete projects within tight deadlines • Proficiency with MS Office (including Excel, Outlook, Word and PowerPoint) and Warehouse Management Systems • Regularly required to talk or hear; stand or walk; use fingers, hands and arms to feel, handle, grip, grasp, lift, push and pull for up to ten (10) hours/day • Ability to work in a warehouse environment • Occasionally required to sit; bending, twisting, climb or balance; lift and carry items such as boxes weighing up to forty (40) pounds; and stoop, kneel, crouch, and crawl
Requisite Education and Experience / Minimum Qualifications: • High school diploma or equivalent • Minimum of two (2) years related distribution experience and/or training • One (1) plus year experience operating and training on the safe operation of forklifts, order pickers, reach-fork trucks, walkies/pallet jacks and scissor lifts • Ability to work overtime and weekends as required