Talent Pool - Temporary Customer Service Specialist

Stockport | United Kingdom | Customer Service

We are currently opening a talent pool to collect applications from talent and inspiring individuals looking to move into a fast moving role here at adidas. We are talent pooling for temporary Customer Service Specialists to be based in our offices in Stockport for a 6 month period. If you would like to be considered, please click the link to apply and upload your CV. 

Purpose & Overall Relevance for the Organization:

To deliver world class customer service, working in partnership with the sales organization and key departments across Europe in order to achieve the company strategic business plan.

Key Responsibilities:  

  • Be an expert, in all operational and commercial areas, for you wholesale account ensuring excellent customer service is delivered at all times.
  • Build and maintain strong relationships with our internal and external partners
  • Collaborate with our wholesale accounts and internal partners to ensure excellent order book management from order book reconciliation through to invoice
  • Produce, analyse and interpret data and reports in line with business requirements and external customer expectations
  • Manage day to day customer service activities with the aim to fulfil customer requests, resolve queries and provide creative solutions   
  • Work with supply chain to ensure specific customer requirements are met
  • Maximise additional business opportunities by working with sales managers and customers
  • Follow agreed procedures and standards, ensuring all documentation is maintained for all new and existing processes
  • Ensure full understanding and adherence to all procedures within own account base that are outside of usual process.
  • Challenge working methods and practices and propose practical solutions
  • Where appropriate, play an integral role in ensuring launch sensitive product is delivered on time, working cross functionally to track product and ensure key deadlines are met
  • Where appropriate, look to create cost and time efficiencies by creating direct shipments to your customer base
  • Support sales in the monthly forecasting process
  • Act as departmental champion for assigned tasks/objectives, updating the wider team as required
  • Support the implementation of key business initiatives and provide feedback for further development
  • Help to induct new starters to the team also supporting your team and the wider team with system and process queries
  • Strive to exceed all performance objectives and take ownership of your own personal development
  • Maintain an up to date knowledge of relevant products, technologies and processes

  Key Relationships:

  • Customers
  • Wider customer service team
  • Sales team
  • Supply chain teams (local and European)
  • Credit management team
  • External – 3rd Parties
  • Marketing
  • Merchandising
  • IT

Requisite Knowledge, Skills and Abilities:

  • A strong Customer Service focus
  • A high level of problem solving ability
  • Highly developed orgnisational and time management skills
  • Superior attention to detail and accuracy
  • Excellent communication skills and a proven ability to develop long lasting relationships with our key stakeholders
  • Ability to contribute to a team environment where performance is measured
  • Experience in working under pressure to meet deadlines and conflicting priorities
  • Strong Microsoft Office skills are essential and experience using SAP is desirable
  • A flexible and mature approach is imperativeRequisite Competencies:
  • Communication
  • Detail orientation
  • Problem solving
  • Collaboration
  • Initiative

Requisite Education and Experience / Minimum Qualifications:

  • GCSE or equivalent level of education – Maths and English
  • At least 1 year experience in a role involving direct interaction with external or internal customers
Apply here

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle Talent Pool - Temporary Customer Service Specialist
Team Customer Service
Brand adidas
City Stockport
Location United Kingdom
Number 203864
Position Type Temp
Date Oct-02, 2019
Relocation no

Sounds great for you? We would love to have you here.

Apply here

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Working at adidas Northern Europe

If you are looking to build your career with a market joined by a love for sport and fashion, you've come to the right place. This is what drives our employees every day. Whether it's signing the latest fashion star or biggest football club in the world, we can't help but be inspired by the people we work with - our North Europe team. In North Europe we have some of the most iconic sporting cities and with our headquarters just outside Manchester, what better place to build your career? adidas North Europe is spread throughout 9 different countries – UK, Ireland, Netherlands, Belgium, Luxemburg, Sweden, Denmark, Norway and Finland. The Head Office for North Europe is in Stockport (UK), but there are 3 other key office locations - Leusden (Netherlands) and Stockholm (Sweden). There are also Own Retail stores scattered throughout North Europe. We host offices in all 3 key cities in North Europe - London, Dublin and Stockholm.

Facts about Stockport

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