Service Manager - Egypt

Cairo | Egypt | Information Technology

Purpose & Overall Relevance for the Organization:

IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of the organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value.

Key Responsibilities:

Business analysis

  • Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organisation.
  • Assists in defining acceptance tests for these recommendations.

Service level management

  • Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.

Service acceptance

  • Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard.
  • Feeds into change management processes.

Change management

  • Develops, documents and implements changes based on requests for change.
  • Applies change control procedures.

Release and deployment

  • Uses the tools and techniques for specific areas of release and deployment activities.
  • Administers the recording of activities, logging of results and documents technical activity undertaken.
  • May carry out early life support activities such as providing support advice to initial users.

Problem management

  • Investigates problems in systems, processes and services.
  • Assists with the implementation of agreed remedies and preventative measures.

Incident management

  • Following agreed procedures, identifies, registers and categorizes incidents.
  • Gathers information to enable incident resolution and promptly allocates incidents as appropriate.
  • Maintains records and advises relevant persons of actions taken.
  • Provides team members/direct reports with clear direction and targets that are aligned with business needs and GIT objectives

Key Relationships:

  • Global IT
  • Respective business function (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail)
  • HR Management
  • Controlling

Requisite Education and Experience / Minimum Qualifications:

  • Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
  • Proficient spoken and written command of English
  • At least 5-year experience in IT
  • 2 years of experience in relevant area
  • 1 year of experience in team management
  • Understanding of different culture
  • Participated in projects with people from other functions/markets
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adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle Service Manager - Egypt
Team Information Technology
Brand adidas
Location Cairo
Country Egypt
Number 195552
Position Type Full time
Date May-14, 2019
Relocation no

Sounds great for you? We would love to have you here.

Apply here

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