Senior Manager, Global eCom Operations- Technology and Platforms 1

Boston | United States | Digital

Purpose:   The eCommerce Operations Senior Manager will play an integral role in elevating the Reebok website to a position of having world-class ecommerce operations and associated processes, including those associated with platform technology management, fulfilment, QA, and related systems to support high growth and rapid response to a range of situations. The role will partner with a variety of departments both within Reebok North America and key partners in Germany and other regions. The role will report into and work closely with the Director of Operations.

Key Responsibilities:

  • Responsible for oversight of day to day business operations of digital/eCommerce platforms focused on the U.S. for The platforms include SalesForce Commerce Cloud, Adobe, SAP, Tridion, Tealium, Certona, Bazaarvoice, Geps, Cybersource, Avalara, etc.
  • Manage, direct and lead the US eCommerce Operations team, including Business Analyst, Project Manager and Wholesale/Fulfillment teams.  Responsibilities include: hiring, training, planning, assigning and directing work, performance management and rewards. 
  • Responsible to play a key role in the Global Operational Excellence definition, communication and development
  • Defining, tracking, and leading the execution of the roadmap and integrations with third party vendors
  • Collaborating with stakeholders and customers to define and prioritize product requirements and integrations
  • Writing functional requirements, acceptance criteria, and other documents necessary for the implementation of the roadmap
  • Leading cross-functional teams involved in scaled authoring environments and delivery platforms to define product specifications, establish milestones, and manage quality assurance activities
  • Working closely with engineering, quality assurance, and project management teams to scope efforts, identify and manage dependencies, and verify implementations
  • Evaluate the current portfolio of products and services and assess value add as well as compatibility with overall strategy.
  • Observes, learns and adapt business processes to enable a unified platform
  • Ability to work independently as well as with a team of other business and technical resources.
  • Project planning, including: understanding the project objectives, building a project plan, including timelines and deliverables, and agile methodologies that meet those objectives, revising and updating the tasks, timelines, and deliverables as appropriate
  • Manage external service providers as needed

Key Relationships: 

  • Global Digital IT team
  • Web Application Support team
  • Global Customer Service team
  • Global Operational Excellence team

Knowledge Skills and Abilities:

  • Strong knowledge of ecommerce system architecture
  • Excellent project management and executional skills
  • Knowledge of content management tools integrations and api’s
  • Excellent verbal and written communication skills with the ability to communicate effectively across organization functions and levels
  • Ability to accept and meet critical deadlines with good planning and organization skills
  • Ability to build and navigate successful cross functional global and internal external relationships

Requisite Education and Experience / Minimum Qualifications:

  • Bachelor’s degree in technical or science focused discipline
  • 8-10 years eCommerce or retail operations experience
  • 3-5 years working experience within online debtor management, payment and risk management processes in an online consumer facing high-transaction environment
  • Experience with merchandising and managing product master data a plus
  • Experience leading cross-functional, high performing teams

The Reebok brand has moved their HQ to a 220,000 square-foot section of the Innovation and Design Building in Boston’s Seaport District. This move has brought community fitness to a next generation design and innovation space; the all new workplace fosters a vibrant collaborative culture and allows the brand to be closely connected to the community in Boston. Alongside state-of-the-art office spaces, the headquarters is equipped with an employee fitness center and a retail store.


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adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

The Facts

Jobtitle Senior Manager, Global eCom Operations- Technology and Platforms 1
Team Digital
Brand Reebok
Location Boston
Country United States
Number 189382
Position Type Full time
Date Jan-09, 2019
Relocation yes

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Through sport, we have the power to change lives

Fitness is at the center of everything we do. Through our Be More Human messaging, we are telling the world that living an active, fit lifestyle promotes self-confidence and reduces stress. We only have one body and we believe in taking care of it. Here at Reebok, we truly live this belief. Our on-site gym offers up to 30 classes a day as well as a variety of fitness equipment where you are sure to find something to suit you, whatever your preferences, needs or goals. Also, what better way to test out the new Reebok product than to wear it yourself? Our office boasts a range of healthy food and drink choices, stand-up desks and ergonomic seating sessions to help you stay at your best.

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