Senior Manager DTC Excellence GCC/EM

Dubai | United Arab Emirates | Retail (Back Office)

Purpose & Overall Relevance for the Organization:

This role is responsible to ensure the development, facilitation and successful implementation of the Retail & Franchise Business model and secure continuous improvement of business performance for all type of accounts and stores in the Retail & Franchise business of Emerging markets. Furthermore, this role is responsible to aim for a seamless customer mono-branded experience through the sharing of the latest tools, information, training and proactive follow-up for maximizing the profitability of the DTC Sales organization by managing projects to decrease complexity, increase productivity and ensure corporate compliance at field level for all stores in all clusters.

Key Responsibilities:

  • Drive implementation of key Global initiatives across EM.
  • Act as expert point of contact for Global for all Retail & Franchise Excellence initiatives in EM.
  • Support the accomplishment of the market targeted KPIs for net sales and profitability, by driving key Global priorities.
  • Coordination and implementation of Retail & Franchise business model and strategies including planning, preparation and milestone tracking with support from the team.
  • Driving Channel projects aligned with EM DTC lead and Retail Operations Director cascading them to Retail & Franchise teams across the assigned markets.
  • Consolidation of Global tools and proposing new improvement initiatives along with Retail Ops Director targeting cluster/customer specific opportunities for the market.
  • Leverage cross-functional collaboration to facilitate the development of Retail & Franchise channels via premium presentation, consumer service excellence and insight driven decision making.
  • Conduct the transitioning of Retail & Franchise managers into Excellence operations and account management through change initiatives and programs.
  • Sharing of best practice from Retail into Franchise across the clusters assigned.
  • Coordination with the Internal Control and Internal Audit of compliance related topics, communicating and tracking performance of clusters accordingly.
  • Support and guide direct reports on the implementation and follow-up of assigned projects, managing and prioritizing project work accordingly.



Key Relationships:

  • Store Operations
  • Global DTC organization
  • EM Finance, Legal, B&M, Sales Academy, IT
  • Clusters Retail & Franchise stakeholders


    Knowledge, Skills and Abilities:

  • Advanced user of MS Office suite of products
  • Strong influential skills and understanding of the organization
  • Proven project management experience in large scale initiatives
  • Fluent in English
  • Additional languages are an advantage

    Requisite Education and Experience / Minimum Qualifications:

  • University degree in business, ideally with Retail focus or equivalent professional experience.
  • Advanced level understanding of Retail operations. Logistics/merchandising/finance exposure desired.
  • 4-5 years Franchise and/or Retail operations experience, ideally in apparel/fashion/shoes or FMCG.
  • 2 years leadership experience.
  • Exposure to sports Retail / Franchise desired.
Apply here

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle Senior Manager DTC Excellence GCC/EM
Team Retail (Back Office)
Brand adidas
Location Dubai
Country United Arab Emirates
Number 190778
Position Type Full time
Date Feb-05, 2019
Relocation yes

Sounds great for you? We would love to have you here.

Apply here

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What's it like to work for adidas in Dubai?

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