Senior Director Retail Store Operations , Asia Pacific

Shanghai | China (Peoples Republic of) | Retail (Back Office)

Purpose & Overall Relevance for the Organization:

  • Support development of global directions through input from local country/cluster with focus on in-store execution
  • Drive best practice implementation in one Asia-Pacific Markets together with Markets based on defined priorities
  • Engage regularly with Country/Cluster to drive Retail Execution across APAC to next level

Key Responsibilities:

  1. Develop key annual initiatives and priorities in store to drive sales and brand strategies with specific focus around: Retail NXT, Consumer Service, Consumer Experience in stores, Staff Productivity and Retail Productivity/Profitability)
  2. Drive key APAC wide initiatives to ensure Business is ready for 2020 ambitions (specifically EMM Every Moment Matters and Model Store)
  3. Oversee the regular release and update of Global Store Operations Manuals and Policies.
  4. Drive continuous improvement of retail processes, systems and capabilities.
  5. Constantly review all process and procedures to reduce complexity and improve productivity
  6. Develop, implement, review and monitor retail operating plans
  7. Lead in devising reports to track operational KPIs and drive retail operations priorities
  8. Track and benchmark C/C performance, identify areas in need of support and develop projects with the markets’ retail operations teams to improve overall performance
  9. Subject matter expert on Global Retail Standard Operation procedures in ensuring full implementation and tracking of the Global Store Operations policy framework
  10. Drive Omni channel mindset in stores and enable teams on usage of Omni channel tools to the full extent
  11. Lead in driving people performance incentives through planning sales incentives and staff motivation programs
  12. Participate in group business planning and monitor results and policies of competitive organizations when preparing future plans and strategies

    Key Relationships:

  • APAC DTC team
  • C/C DTC team with specific focus on Store Operations Teams
  • Global DTC team

Knowledge, Skills and Abilities:

  • Ability to develop and implement strategy
  • Proven leadership and management abilities especially in managing a diverse team (incl. remote management)
  • Strong presentation/communication, negotiation and influencing skills, especially with senior stakeholders within a global matrix organization.
  • Broad retail operations experience.
  • Strong cross-functional and stakeholder management experience across commercial functions (e.g. marketing, sales, etc.) and support functions (finance preferred), as well as different organizational levels (Global, Market, etc.)
  • Expert understanding of Asian markets’ consumers, economic environment and commercial needs

Requisite Education and Experience / Minimum Qualifications:

  • 8- 10 years of experience in retail operation management. Regional experience preferred.
  • University degree in Business or equivalent professional experience, ideally in Sales and/or Marketing, MBA preferred
  • Previous experience in managing a global matrix organization required
  • Sporting goods industry experience required
  • Fluent in English
  • Fluent in local language (if applicable) preferred
  • Has lived and worked in different cultures or has substantial experience working in regional teams
  • Willingness to travel upwards of 20% of time


Apply here

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle Senior Director Retail Store Operations , Asia Pacific
Team Retail (Back Office)
Brand adidas
Location Shanghai
Country China (Peoples Republic of)
Number 187103
Position Type Full time
Date Dec-04, 2018
Relocation no

Sounds great for you? We would love to have you here.

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adidas is a global leader in the sporting goods industry with the core brands adidas and Reebok. Headquartered in Herzogenaurach /Germany, the company employs more than 56,000 people across the globe and generated sales of € 21 billion in 2017. In Greater China, the company employs more than 5,700 people and generated sales of over € 3.7 billion in 2017. adidas China was founded in 1997 and headquartered in Shanghai, one of adidas’ six key cities across the globe. With a population of 24 million, Shanghai is the largest city in China – and eighth largest in the world. It's the country's most important center for culture, commerce, and industry. Sometimes referred to as the "Paris of the East'," Shanghai prides itself for being a fashion capital as well. Shanghai is also the headquarter of adidas Asia-Pacific market which is crucial to achieving the brand’s mission to be the best sports company in the world.

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