Representative Customer Services, adidas Golf

Tokyo | Japan | Customer Service

Purpose & Overall Relevance for the Organization:

  Always endeavor to provide the best services by building the collaborative relationships with relevant persons within and outside the company (e.g. Sales, customers, etc.), which will lead to the contribution to sales

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Key Responsibilities:

Orders Management

  • Handing delivery arrangement closely communicated with Sales and customers, and letting customers know the delivery date (SAP)
  • Managing Genera shipping instructions (manual arrangement, arrangement via CSV, urgent delivery, etc.)
  • Checking EDI (report of stock-out & errors, and recovery operations, etc.)
  • Requesting ogistics companies for special operations, dealing with logistic troubles as the point of contact with logistics companies, Sales, customers, etc., and negotiations with relevant departments
  • Creating Manua allocation depending on the situation, and preparation for delivery slips
  • Soving any shipping problems/troubles, and reports to Customer Service manager.

Handling Inquiries from Customers

  • Handing any inquiries (e.g. shipment confirmation, complaints about the shipment, arrival date, return, etc.), and creating the reports to CS manager if necessary.
  • Handing any inquiries about credit notes and creating reports to Finance team if necessary.
  • Handing any inquiries about products, and sharing important information within departments.
  • Handing any inquiries about inventories from customers’ stores
  • Handing any inquiries about retuning products from customers’ stores (RMA preparation)
  • Providing with new instructions /ideas for any efficient operations in future.

Customer Service

  • Reporting on the progress of operations to both CS Manager and CS team eader.
  • Making proposas to solve problems of CS operations, and reports on the improvements.
  • Tacking new tasks according to the directions of CS manager and team leader
  • Conducting any Inquiries about IT reated errors
  • Participation in new projects
  • Training new empoyees

Sales Assistant

  • Creating ists of sales progress and inventory status by utilizing DWH(MSTR)
  • Checking the inbound status of products, and creation of the ist.
  • Creating the updated ist of products whose shipment is suspended
  • Revision/creation/renewa/distribution of sell out reports
  • Creation/distribution of the products master and map per customer
  • Request to register the coding, artice numbers & JAN codes, and management of details of master
  • Preparation of documents in response to the request from Saes
  • arrange saes promotional items
  • Mange the deivery / shipping plans for big accounts (Alpen etc)
  • Making proposas / improvements on Sales assistant operations.

Consignment

  • Understand of Consignment fows and operations (SAP, IQRS, SHOPAN etc..)
  • Check Consignment status
  • Arrange consignment shipping
  • Saes order creation for consignment through SAP
  • Return order creation for consignment through SAP
  • Sove any problems regarding consignment items, and reports to CS Manager if necessary.
  • Making proposas / improvements on Consignment operations.

Tenjikai order Management

  • Understand of Tenjikai Web fows and operations
  • Understand of Tenjikai Web functions (Creating orders, setting the cut date,,,etc)
  • Creating the upoad formats for Tenjikai Web

 Management

  • Creation/renewa of manuals required for operations.
  • Training other CS team staff
  • Managing any requests and inquiries from other departments and reports to CS Manger 

Key Relationships:

  • Saes
  • Customers
  • Logistics
  • Finance
  • Marketing

KPIs

  • KPI of CS
  • Individua KPIs based on 3Cs

Knowledge, Skills and Abilities:

  • Communication skils required to smoothly cooperate with customers & each department for daily operations
  • Motivation and spontaneous actions to tacke tasks actively & creatively by utilizing new systems & workflow
  • Motivation for sef-betterment to conduct daily operations with confidence
  • Panning skills to carry out your operations in a structured way
  • Inteligence to effectively collect/reflect necessary information & knowledge of sports (goods)/casual fashion industries on daily operations
  • Teamwork to cooperate with team members & each department for daiy operations
  • Attitude of customer focus
  • Supportive attitude for Saes
  • Acquisition of required PC skils, and aspiration for self-improvement
  • Fexible actions according to circumstances
  • Spontaneous attitude & actions to improve efficiency of daily operations
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adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

The Facts

Jobtitle Representative Customer Services, adidas Golf
Team Customer Service
Brand adidas Golf
Location Tokyo
Country Japan
Number 196130
Position Type Full time
Date Jun-13, 2019
Relocation no

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