Query Management Specialist (m/f/d) - Temp 6 months

Warsaw | Poland | Accounting & Finance

Are you looking for new professional challenges?  Do you want to be part of an inspired team of creators?

We are looking for motivated new team mate to join our Finance Team in Warsaw as:

Specialist Query Mangement (m/w/d)

in fulltime, Temp 6 months


The Query Management division significantly contributes to risk and cost optimization through the timely examination and registration of approved customer credit and debit notes, as well as ensuring compliance with relevant policies. At the same time, the objective is to optimize (reduce) the credit notes volume and value in line with the sales and market strategy.

Key Accountabilities:

  • Correct and timely processing of all credit and debit notes for East wholesale and promotion accounts for both IC and non-IC channelled incidents according to:
  • The SoD (Segregation of Duties) guidelines,
  • Applicable policies,
  • IFRS as well as local tax & accountig regulations,
  • Process steps defined in mapping for each CN scenario.
  • Amendment of returns.
  • Correct and timely processing of billing process for Eesat, including manual billing for:
    • miTeam manual invoices for Slovakia and Hungary upon instructions from respective Sales Rep,
    • manual issuing of sales invoices based on the calculated POD for Czechia,
    • other country billing specifics: direct shipments, customer´s down payments etc.
  • Initiation / driving route cause analysis and solutions in order to reduce volume of credit notes issued;
  • Preparation of reports in the area of credit notes;
  • Key user or tester of IT projects (System or Process based), as well being responsible for updating and processing the test scenarios relating to Query Management area;

Knowledge, Skills and Abilities:

  • Excellent written and verbal communication skills
  • Well-organized, with enthusiasm and initiative with focus on effectiveness
  • Excellent interpersonal skills with customer oriented mindset
  • Ability to work under pressure
  • Solid business acumen
  • A strong team player
  • Analitical skills
  • Determination and “hands on” pragmatism

Required Qualifications:

  • University degree or equivalent.
  • Minimum of 2-3 years of experience in Customer Service/Query Management – preferably in Apparel / fashion / shoes or FMCG.
  • Fluency in local language (Polish) and in English (both written & oral). Knowlegde of other Eeastern Europe languages is an added plus.
  • Advanced user of MS office.
  • Solid knowledge of SAP and CRM (IC)  

We are looking forward to receiving your application!

Apply here

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle Query Management Specialist (m/f/d) - Temp 6 months
Team Accounting & Finance
Brand adidas
Location Warsaw
Country Poland
Number 187336
Position Type Full time
Date Jan-08, 2019
Relocation no

Sounds great for you? We would love to have you here.

Apply here

Jobs you might be interested as well?

  • Senior Manager Digital Partner Commerce (m/f/d) - East Europe

    Warsaw, Poland | Sales

    November 07 2018 - 185770
  • Senior Manager Business Analysis & Processes

    Warsaw, Poland | Sales

    August 27 2018 - 182088