ecommerce Omnichannel Operations Specialist

Woodbridge | Canada | Digital

Purpose & Overall Relevance for the Organization:

As part of the eCommerce Digital Operations team focused on the Canadian Market, you will be supporting the Omnichannel fulfillment services for (both Brands). With a strong focus on driving collaboration across many functions, this role is critical to the overall success of the CA eCom business by maximizing the efficient operation across the entire order cycle and many fulfillment services to deliver value for our consumers.

Knowledge, Skills and Abilities:

Key Responsibilities:

  • Extensive experience with eCommerce systems, a fundamental understanding of systems architecture commonly used in eCommerce operations (preferably Salesforce Commerce Cloud & IBM Sterling OMS
  • Post-Order operations
  • A clear understanding of business levers which impact eCommerce commercial success, conversion rate, traffic, average order value and how to positively impact each of these.
  • Business process analysis skills-ability to define problems, analyse analytics data, establish facts, draw valid conclusions and propose solutions
  • Strong communication (both written and verbal)
  • Stays cool in a fast-paced, deadline-driven environment
  • Proactive attitude and attention to detail
  • Intermediate in HTML/CSS/JavaScript
  • Support in monitoring full order lifecycle to ensure seamless consumer experience, and following up on exceptions as identified
  • Work with retail teams, franchise partners, wholesale partners, and supply chain teams to support in investigation operational performance and SLA achievement, focused on resolving issues where identified
  • Assist in identifying and implementing process and operational improvements in partnership with market and global teams
  • Support the wider Operations team to ensure overall team success and smooth operations
  • Provide input to global teams to support the development and implementation of new consumer experiences and operational enhancements

Key Relationships:

  • NAM eCom including consumer service team
  • NAM retail team
  • Global Omnichannel solutions
  • Digital Operations DBC
  • OmniHUB Operations & Solutions DBC
  • Digital IT Operations
  • .COM Site Product Owners
  • External Technology Partners

Knowledge, Skills and Abilities:

  • Experience with CMS systems, a fundamental understanding of system architecture commonly used in eCommerce operations (preferably Salesforce Commerce Cloud & IBM)
  • Prior experience in the execution of Omnichannel fulfillment services in an eCommerce setting
  • Capable to work with cross-functional digital teams and IT
  • Degree or Diploma in Commerce/Marketing Management or Web Applications
  • Minimum of 2-3 years of progressive work experience with content management Systems – Preferably Salesforce Commerce Cloud (also known as Demandware) or other eCommerce platforms, SaaS platforms
  • Working knowledge of the Apparel and/or sports industry an asset

Requisite Education and Experience / Minimum Qualifications:

  • University level degree
  • 2 years of working experience

adidas is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with disabilities, and will accommodate applicants’ needs, upon request, throughout all stages of the recruitment and selection process. If selected to participate in an interview, accommodations will be made available on request. Please inform the Recruiter of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially. 


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adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle ecommerce Omnichannel Operations Specialist
Team Digital
Brand adidas
Location Woodbridge
Country Canada
Number 187415
Position Type Full time
Date Dec-04, 2018
Relocation no

Sounds great for you? We would love to have you here.

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