Manager Operations Order Management

Hong Kong | Hong Kong | Global Operations

Purpose & Overall Relevance for the Organization:

Develop and manage the PO management processes of global markets to ensure service excellence in line with Global Operation policies.

Key Responsibilities:

  • Lead and manage the team of Global Ticketing System (GTS) or Workflow Management (WFM) to provide excellent service on global Order Management to markets, liaison offices, sourcing and global functions.
  • Monitor the Key Performance Indicators of the team through workflow tools and take corrective action where necessary
  • Maintain the process flow running smoothly in workflow tools
  • Manage PO management operations via GTS or WFM in close cooperation with other teams within GSP and ensure that expectations are met or exceeded.
  • In conjunction with other teams within GSP, work on Order Management initiatives among various stakeholders
  • Ensure that GTS or WFM team is properly trained and motivated to handle their responsibilities
  • Act as a go-to-person for escalation issues on GTS or WFM operations
  • Handle ad-hoc projects as needed

Key Relationships: 

  • SCM Market functions
  • Sourcing Operations, LOs, and factories 
  • X-functional Global Supply Planning
  • Global functions such as Global Logistics/POPS Strategy & Projects/SCM, GDM, GIT

Knowledge Skills and Abilities:

  • Excellent interpersonal and communication skills in both oral and written English/Chinese, to interact effectively and efficiently on different layers of the organization.
  • Proficiency in Windows based software (Excel, Powerpoint, Word) as well as adidas based software (eg.SIM.)
  • Demonstrated business reasoning, analytical and critical thinking.  
  • Good planning and organization skills, and ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines.
  • Good time-management skills
  • Strong PO management experience

Requisite Education and Experience / Minimum Qualifications: 

  • A degree from an accredited college or university with emphasis on the areas of business, economics, logistics, planning, supply chain, or operations.
  • 5+ years working experience, ideally in supply chain management, preferably with minimum 1 year formal/informal people management experience.
  • Solid work experience on order management, operation, customer service is highly preferred
  • Preferably in Apparel or Footwear industries


Apply here

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle Manager Operations Order Management
Team Global Operations
Brand adidas
Location Hong Kong
Country Hong Kong
Number 189441
Position Type Full time
Date Feb-12, 2019
Relocation no

Sounds great for you? We would love to have you here.

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