Manager, HR Services

Spartanburg | United States | Human Resources

Purpose & Overall Relevance for the Organization

Manage HR Services Team for US Distribution Center and manufacturing locations. Lead HR Services team in processing and responding to incoming inquiries, providing a high level of customer service for Employee and Line Managers. Ensure Employee Life-Cycle processes are aligned to the global HR Services organization and assist in the delivery of the HR operating model and service catalogue.

Key Responsibilities

  • Act as main point of contact for HR Services towards Leadership and HR Leadership in locations Spartanburg, Wilkes-Barre and Indianapolis.
  • Respond to more complex, escalated inquiries from team members. Recommend solutions and coach team through resolving difficult inquiries.  Assist during high volume periods to maintain support levels. 
  • Ensure correct and timely execution of Personnel and Time Administration.  
  • Responsible for overseeing system data maintenance including mass uploads for area of responsibility. Accountable for Data Integrity and auditing to ensure accuracy.
  • Ensure that Employee life-cycle processes are executed, audited and governed according to defined service levels and well documented.
  • Accountable for high level of customer service as HR Services is the first point of contact to employees and managers regarding policies, processes and procedures.
  • Responsible for employee facing activities including onboarding administration and HR upskilling activities. 
  • Liaise with other teams handling services to ensure professional and efficient handling of inquiries, requests and tasks

Ensure that service processes are executed, audited and governed according to defined service levels and well documented.

  • Supervision of teams and people management.
    • Manage and develp team capabilities through coaching across multiple locations, embedding a continuous improvement mindset while enabling the team to handle high volume within Service Level Agreements (SLAs)
    • Ensure clarity n roles and responsibilities in the team as well as the entire HR Services team and HR Organization
    • Take full respnsibility for team performance, observe targets and KPI achievements
    • Manage scheduling fr coverage and availability of team
  • Manage execution of projects related to HR Services processes, systems and tools
  • Co-design end-to-end processes within HR Services and with HR Experts. Initiate and drive continuous improvement for processes, focusing on automation and the use of standardized tools that ensure consistency and efficiencies. 
  • Ensure continuous improvement of HR Service Centre concept, processes and knowledge base.
  • Maintain a KPI-driven Customer focused HR Service Center organisation

Key Relationships

  • Distribution Center HR Lead
  • HR Rewards and Talent Partners and experts
  • Rewards and HR Services Teams
  • HR Partners
  • Talent Organization
  • Global IT
  • External providers

Knowledge, Skills and Abilities

  • Management and communication skills  
  • Self-motivated and team player
  • Enthusiastic and result driven
  • Ability to work under pressure as well as prioritizing
  • Strong customer focus and service minded
  • Ability to prioritise team’s workload in order to provide excellent customer experience
  • International and continuous improvement mind-set
  • Willingness to continuously broaden and deepen HR System knowledge

Requisite Education and Experience / Minimum Qualifications

  1. Bachelor’s degree required
  2. 4+ years of work experience within HR
  3. Experience working in an International Company
  4. High level of affinity to and experience with Business computing solutions, ideally with SAP-HR
  5. Excellent knowledge of MS-Office applications
  6. Experience in supervising teams
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adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle Manager, HR Services
Team Human Resources
Brand adidas
City Spartanburg
Location United States
Number 199845
Position Type Full time
Date Aug-08, 2019
Relocation no

Sounds great for you? We would love to have you here.

Apply here

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Through sport, we have the power to change lives

In Spartanburg, we have quarterly employee activities that incorporate sports. During March Madness we have basketball activities such as tournaments, and other fun. In the fall, we kickoff footbal season with flag football tournments and tailgating. In the Spring, we host a golf tournament for employess and their family & friends which benefit local charities. The sporting events allow our employees to take a break from work and have some fun. It relieves stress, allow the employees the time to take a mental break and re-focus and increases engagement. It also gives people the opportunity to network with their co-workers from across the company, people they would otherwise have very little contact with. And as we all know sport and physical activity lower stress level, increases mental clarity and increases engagement and productivity which is a benefit for all.

Facts about Spartanburg

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  • Human Resources
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  • Spartanburg Fact-Sheet

  • Working Hours
    8:00 am – 5:00 pm
  • Retirement Plan
  • Canteen
  • Company Events
  • Product Discount
  • On-Site Sports Facilities
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