Key Account Manager

Santiago | Chile | Sales

Purpose & Overall Relevance for the Organization:

  • To support the Key & Field Account business in order to achieve sales and market strategy objectives.
  • To ensure a reliable, adequate and competitive customer service level for all adidas and Reebok Accounts.
  • To support the Sales Director in order to achieve departmental goals.

Key Responsibilities:

  • Creating and driving the customer service part of the local sales strategy with a view to achieving departmental and company goals, in alignment with the Sales Director.
  • Participate in Wholesale meeting. Provide clarity to sales team on R&R and Processes (i.e. how to process a return or claim).
  • Guaranteeing an updated, efficient and optimal overall Wholesale Order Book and providing constant visibility to Sales management on order book situation, including the following:
    • Representing sales team in 100% meeting lead by OF to review upcoming delays and communicating critical delays to the sales team
    • Providing Sales Order forecasting to Inbound for logistic warehouse planning
  • Ensuring a reliable and professional service level as well as by means of functional leadership of the team and development of necessary key skills of the customer service team members. Monitoring KPIs of the performance of the CS team.
  • Shaping, continually optimising and documenting the Key & Field Account CS processes while taking the interests of the company and the customer into account.
  • Approving returns or claims requests according to authorization matrix, always ensuring the compliancy of the process is respected in the market.
  • Representing the interests of the sales department vis-à-vis responsible persons of other departments (local, region or global) by working as a “customer service representative” in key projects for the company.
  • Others: Working as a key user and/or tester in system- and process-based IT projects, as well as updating and adapting the test scenarios.

Knowledge Skills and Abilities:

  • Experienced in job and fully qualified/trained.
  • Combined broad theoretical and practical knowledge incl. company policies and practices.
  • Strong competence with various tools, procedures, etc.

Requisite Education and Experience / Minimum Qualifications:

  • 5 Years experience.
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adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle Key Account Manager
Team Sales
Brand adidas
City Santiago
Location Chile
Number 200740
Position Type Full time
Date Sep-11, 2019
Relocation no

Sounds great for you? We would love to have you here.

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