IT Business Solution Manager (NPS)

Moscow | Russia | Information Technology

Application expert within Global IT for experience NPS solution, with end-to-end understanding of IT architecture and design. Subject matter expert for business stakeholders and manager for small to mid-scale cross-functional projects. Service Manager for IT-operations and KSR (Keep System Running) whilst constantly identifying improvement areas and actions for 2nd and 3rd level support.


  • FUNCTIONAL AND TECHNICAL EXPERTISE Grow robust functional expertise in the respective domain and seek for peer-to-peer discussion with business counterparts to be able to strengthen business process knowledge. Application owner within Global IT with an end-to-end understanding of IT solution architecture and design.
  • DEMAND MANAGEMENT Capture, understand and deliver RFCs, small to mid-scale projects or work streams. This can include supporting or self-facilitating workshops with business and IT on respective business processes to reach a clear outcome, solution design, and action steps. In order to deliver and complete RFC releases/project streams, understand, challenge and manage demand dependencies and business requirements within the business community and across Global IT to maximize added value and continuous business process improvement.
  • DELIVERY MANAGEMENT When delivering the release/project, ensure you execute within the boundaries of time, cost & quality and manage customers’ expectations and requirements. This also includes ensuring that existing governance models are followed. Furthermore, support the stabilization and sustainable handover of projects to the respective support teams. Contribute to change management activities for the respective projects/releases through supporting stakeholders so that changes are smoothly and successfully implemented.
  • SERVICE MANAGEMENT Oversee operations and KSR (Keep System Running) by managing externals resources and providing 2nd and 3rd level support, ensuring predictability of results. Follow SLA (Service Level Agreement) standards in alignment with the business. Execute and analyze day-to-day operations support, whilst constantly identifying improvement areas and actions and drive their implementation.


  • Higher degree in the area of Information Technologies or comparable;
  • 2+ years of work experience in IT operations, project management or related within consumer-facing IT Business solutions (CRM, CustomerExperience, Digital (both Retail and eCOM);
  • Strong knowledge of respective business processes and IT systems;
  • Pro-active (engaging & impact-oriented) mindset, ability to think end-to-end;
  • Ability to work in a fast-paced environment with different international cultures;
  • Strong communication (both written and verbal) and facilitation skills (small and large groups) especially when interacting with different levels of business;
  • Fluent English (verbal and written).

We offer:

  • Possibility of development in world-wide international company
  • Work with highly professional and friendly team
  • Company subsidized lunches
  • Medical insurance
  • Sport club membership
  • Discount on company product
  • Free parking area
  • 10-15 minutes on a corporate transport from m.1905/m. Krylatskaya
Apply here

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle IT Business Solution Manager (NPS)
Team Information Technology
Brand adidas
City Moscow
Location Russia
Number 196658
Position Type Full time
Date Jun-05, 2019
Relocation no

Sounds great for you? We would love to have you here.

Apply here

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"Sport is at the core of everything we do in the CIS in Moscow. Our employees take it as their personal mission to change people’s lives through sport, most importantly, serving by example. To serve as an example, our employees set ambitious goals in various sports, actively engage their customers, family and friends into sport events all around the region. Sport communities are an essential part of our corporate life. These are cross-country skiing, fitness classes, CrossFit, run clubs, Outdoor community, basketball and football teams, to name a few. We are pioneering the market with Be More Human races sending a powerful message to the fitness generation and helping 13,500 people to be the best version of who they want to be. We are leading the marathon movement transforming sports culture with more than 55,000 people utilizing the energy of running in Moscow, Kiev and Almaty. Preparation for the World Cup 2018 creates a football fever that is bringing together the adidas football community of millions of people – all with our employees being the greatest ambassadors by sharing passion for sports."

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  • Working Hours
    9am – 6 pm
  • On-Site Doctor
  • Canteen
  • Company Sports
  • Company Events
  • Product Discount
  • On-Site Sports Facilities
  • Next airport to the location
  • Local Population
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