HR Manager Service Operations (M/F)

Porto | Portugal | Human Resources

adidas Global Business Services in Porto delivers high quality services in the areas of Finance, Accounting and Human Resources for adidas companies located in Europe and Americas.

However, our success journey continues and we will now integrate several additional Teams in Porto. We are creators in our fields, thinking strategically about how digital tools can make reporting more transparent and targets more controllable. If you see yourself as a coach, playmaker, planner and problem solver, we invite you to be a part of our team.

Purpose & Overall Relevance for the Organization:

This is a key management position in the GBS Centre in Porto for adidas and will be responsible for a defined area of operational Services for adidas. The Manager is responsible for the delivery of defined Services, business partner satisfaction and issue resolution as well as the general management of the onsite Service Team.

Key Responsibilities:

  • Ensure team’s management including coaching, training, motivation and performance appraisal guidance;
  • Ensure good relationships with business partners and the global functional Team on a proactive basis;
  • Support the e2e process in the resolution of difficult questions in the day to day operations;
  • Develop and report on operational performance indications;
  • Supervise the daily operations by adhering to the agreed SLAs towards the business partners;
  • Drive the improvement of the policy adherence and the required discipline in the processes in scope;
  • Generate ideas for process improvements with respect to the processes in scope and ensure high quality and efficient work;
  • Effectively manage, develop and train the team;
  • Ensure accurate and timely regular reporting (monthly, quarterly and annual)
  • During transitions:
    • Ensure proper process documentation and work instructions
    • Ensure proper preparation and ensure deliverables from team;
    • Ensure proactive and positive cooperation with local teams during and after each transition;
    • Ensure that all processes are fully implemented in-house prior sign-off.
  • Knowledge, Skills and Abilities:

  • Strong interpersonal skills
  • Good sense of organization and process orientation
  • Enthusiastic and results-driven
  • Self-motivated and a team player
  • Management skills and effective communicator
  • International mind-set
  • High level of affinity to and experience with Business computing solutions, ideally with SAP and ticketing solutions
  • Good level experience
  • Complete familiarity with Microsoft Office or equivalent tools
  • Able to read, write and communicate fluently in English.
  • Knowledge of other languages is a plus.
  • Excellent understanding and experience in corporate back office Administration
  • Self-motivated and a team player
  • Strong customer focus as the basis of our business
  • Knowledge of process management and process improvements

    Requisite Education and Experience / Minimum Qualifications:

  • University degree in Business Administration, Social Sciences, Psychology or Human Resources, Languages or similar
  • Minimum of 4 years of relevant work experience in a similar function for a multi-national company (Back office administration)

3+ years of management experience

Apply here

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle HR Manager Service Operations (M/F)
Team Human Resources
Brand adidas
City Porto
Location Portugal
Number 196415
Position Type Full time
Date May-23, 2019
Relocation no

Sounds great for you? We would love to have you here.

Apply here

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Through sport we have the power to change lives

At adidas Porto, we live and breathe sports. Many employees start or end their days by working up a sweat at our in-house gym. The office is filled with a dynamic, vibrant atmosphere – and nearby green spaces mean there’s always time for a lunchtime walk, run or picnic. Just like in sports, our work is all about pushing our own limits to reach new heights, together. We seek inspiration from our favourite athletes to overcome daily challenges. And our formula for winning teams is simple: we thrive on openness, honesty and trust.

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