Field Account Specialist

Pittsburgh | United States | Customer Service

Position Location: Pittsburgh, PA

Purpose:  This position will be responsible for ensuring customer related issues are resolved in an effective and timely manner. The FAS will also partner with Sales and the Customer’s key customer contacts in a consultative capacity to provide guidance on company initiatives and further streamline business to business processes, ultimately building a strategic partnership and developing multiple Value Streams for the customer and adidas/Reebok.  FAS preferably is based in the Customers Corp Office and engages with customer contacts on a daily basis.

Key Responsibilities:

Daily contact with customer corporate contacts and Sales to resolve transactional issues identified through data analysis.

Manage ad-hoc reports to customer, Sales, and internal Dept.’s to support account management activities

Acts as a liaison between the customer and other departments within the company including IT, Marketing, Purchasing and Distribution.

Demonstrate team collaboration to utilize necessary resources to drive proactive improvement to account health

Addresses issues outside the day-to-day job responsibilities in the form of special projects assigned by the CS Director or Senior CS Manager.

Collaborates with Customer and adidas/Reebok Sales-Strategic Account Manager to define Strategic Initiatives resulting in joint supply chain savings

Becomes a proficient Consultant for Customer on how to maximize the Value adidas/Reebok can deliver.

Develops innovative changes within Account Management to drive efficiency

Advises sales team of potential issues with account health and works proactively with Account Specialists and Compliance to lead the resolution process before the issues affect account health

Communicates needed support and direction to cross-functional teams through Outlook, WebEx, and direct phone calls

Actively leads or participates in process improvement projects that impact customer loyalty drivers

Actively seeks out future commercial opportunities and provides direction to the sales team

Listens effectively, analyzes problems quickly and makes customer focused decisions while maintaining a flexible approach to enforcing policy.

Leads and motivates by example: displaying a positive attitude and approach; demonstrating a supportive and courteous interaction with peers and applying a superior work ethic to all tasks and projects

Performs other duties as needed  

Knowledge Skills and Abilities:

Experience of looking at data, identifying trends, and initiate improvement actions

Ability to articulate complex ideas; filter noise and focus on critical tasks

Ability to develop positive working relationships at various organizational levels and influence others to obtain goals

Ability to communicate (verbal and written) at Senior Corporate levels and comfortable presenting at Sr. Manager Level and large groups.

Strong written, verbal and professional communications

Flexible, readily adapts to change, and adjust priorities

Works independently with strong organizational skills and proactively manages work

Demonstrates a sense of urgency and ownership

Can differentiate between important vs routine issues/tasks

Ability to work in a team environment to accomplish a shared goal

Proficiency in core computer systems (Microsoft- Excel, Outlook)

Six Sigma or Lean Certification a plus

Requisite Education and Experience / Minimum Qualifications: 

Bachelor’s degree in business or related field or comparable experience

2 plus years or more of relatable experience (sales, customer order fulfillment, account management, etc.)

Strategic thought-leader and Innovation Management

Ability to relocate/work remotely at customer locations

SAP proficiency preferred

adidas participates in the E-Verify program in certain locations as required by law (AZ, GA, IN, VA, FL, NC, SC, UT). For more information click on the link below:

Apply here

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle Field Account Specialist
Team Customer Service
Brand adidas
Location Pittsburgh
Country United States
Number 192190
Position Type Full time
Date Mar-08, 2019
Relocation no

Sounds great for you? We would love to have you here.

Apply here

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