Position Location: Pittsburgh, PA
Purpose: This position will be responsible for ensuring customer related issues are resolved in an effective and timely manner. The FAS will also partner with Sales and the Customer’s key customer contacts in a consultative capacity to provide guidance on company initiatives and further streamline business to business processes, ultimately building a strategic partnership and developing multiple Value Streams for the customer and adidas/Reebok. FAS preferably is based in the Customers Corp Office and engages with customer contacts on a daily basis.
Daily contact with customer corporate contacts and Sales to resolve transactional issues identified through data analysis.
Manage ad-hoc reports to customer, Sales, and internal Dept.’s to support account management activities
Acts as a liaison between the customer and other departments within the company including IT, Marketing, Purchasing and Distribution.
Demonstrate team collaboration to utilize necessary resources to drive proactive improvement to account health
Addresses issues outside the day-to-day job responsibilities in the form of special projects assigned by the CS Director or Senior CS Manager.
Collaborates with Customer and adidas/Reebok Sales-Strategic Account Manager to define Strategic Initiatives resulting in joint supply chain savings
Becomes a proficient Consultant for Customer on how to maximize the Value adidas/Reebok can deliver.
Develops innovative changes within Account Management to drive efficiency
Advises sales team of potential issues with account health and works proactively with Account Specialists and Compliance to lead the resolution process before the issues affect account health
Communicates needed support and direction to cross-functional teams through Outlook, WebEx, and direct phone calls
Actively leads or participates in process improvement projects that impact customer loyalty drivers
Actively seeks out future commercial opportunities and provides direction to the sales team
Listens effectively, analyzes problems quickly and makes customer focused decisions while maintaining a flexible approach to enforcing policy.
Leads and motivates by example: displaying a positive attitude and approach; demonstrating a supportive and courteous interaction with peers and applying a superior work ethic to all tasks and projects
Performs other duties as needed
Knowledge Skills and Abilities:
Experience of looking at data, identifying trends, and initiate improvement actions
Ability to articulate complex ideas; filter noise and focus on critical tasks
Ability to develop positive working relationships at various organizational levels and influence others to obtain goals
Ability to communicate (verbal and written) at Senior Corporate levels and comfortable presenting at Sr. Manager Level and large groups.
Strong written, verbal and professional communications
Flexible, readily adapts to change, and adjust priorities
Works independently with strong organizational skills and proactively manages work
Demonstrates a sense of urgency and ownership
Can differentiate between important vs routine issues/tasks
Ability to work in a team environment to accomplish a shared goal
Proficiency in core computer systems (Microsoft- Excel, Outlook)
Six Sigma or Lean Certification a plus
Requisite Education and Experience / Minimum Qualifications:
Bachelor’s degree in business or related field or comparable experience
2 plus years or more of relatable experience (sales, customer order fulfillment, account management, etc.)
Strategic thought-leader and Innovation Management
Ability to relocate/work remotely at customer locations
SAP proficiency preferred
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