District Manager - Retail Operation

Bangkok | Thailand | Retail (Back Office)

Role Purpose

Direct all aspects of retail operations which includes concept shop and factory outlet.  Ensure 100% customer satisfaction.

Primary Accountabilities

  • Achieve Sales target for all individual stores
  • Analyze KPI and report the store performance. Use the useful information to translate into action plans to improve the shop business.
  • Identify potential products or areas for sales and profit development
  • Plan, evaluate and implement relevant in store promotion
  • Manage the controllable operating expenses to keep within the agreed budget
  • Recruit, train, assign, coach and lead the store personal to implement and adhere to the retail management standards to a level of excellence
  • Maintain the highest standard of customer service by implementing customer obsesses strategies
  • Manage retail store operation to meet adidas global operation standard
  • Lead store personel to consistently  deliver exellent customer service by ensuring a good management presence on the selling floor at all times.

Secondary Accountatbilities

  • Maintain an effective stock management system to maximize sales and profitability
  • Prepare sales forecast for the retail segment.  Order products to meet customer demand and forecasted  sales volume.  Follow up on orders.
  • Ensure that all products are properly handled and displayed according to company standards.
  • Create manpower plan & labor schedules for retail segment,
  • To be a  leader in training and setting monthly meeting for shop managers ,as well as setting  special training  program for retail team constantly.
  • Provide competitors’ intelligece
  • Ensure 100% customer satisfaction at the retail segment.  Manage customer complaints proactively.  Report all customer complaints to all concerned parties and senior management consistently and systematically.  Recommend actions to solve customer complaint on a long term basis.
  • Ensure that all stores are properly maintained.  All merchandising and displays are in good conditions and in accordance with company standards. 
  • Establish strong coordination between retail and other departments ie Warehouse, Marketing, Sales, Finance, and HR.  Provide customer feedback to senior management and concerned parties.
  • Produce all necessary monthly reports on a timely and accurately basis.  Recommend actions and comment to improve results.
  • Other assignments as appropriate.

Pre-requisite Knowledge / Skills / Addendum  

  1. University Degree, BA or MBA preferred.
  2. At least 5 years of work experience in retails or sales related field.  Minimum of 2 years managerial experiences.
  3. Result-oriented.  Proactive.  Customer focus.  Creative thinker.  Good planning and organizing skills.
  4. Sports background
  5. Strong PC background
  6. Good command of English and Thai

Core Competencies  

  1. Communication with others
  2. Manage relationship & diversity
  3. Planning and Organizing
  4. Analysis and problem solving
  5. Results orientation

Other Job Related Competencies  

  1. Retail management
  2. Leadership
  3. People management
  4. Training skill
  5. System & Process management
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adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle District Manager - Retail Operation
Team Retail (Back Office)
Brand adidas
Location Bangkok
Country Thailand
Number 185846
Position Type Full time
Date Nov-13, 2018
Relocation no

Sounds great for you? We would love to have you here.

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