Director Wholesale Customer Service

Portland | United States | Customer Service

Purpose:  Responsible for the development, continuous improvement and delivery of customer service and high customer satisfaction. Drives the strategic development of operations to deliver key service outcomes for our customers.  

Key Responsibilities:

  • Define necessary tools and roadmap to develop the Customer Service operations through systems, processes and people.
  • Drive strategic initiatives within the Customer Service team together with cross-functional partners in operations, sales, finance, merchandising and business planning.
  • Work with senior leadership team to develop outbound sales strategy to achieve internal sales targets and goals.
  • Deliver service gap assessments based on current capabilities vs strategic planning.
  • Define and evolve service strategies to deliver best in class performance.
  • Define, assess and enhance customer T&C to increase operational efficiencies.
  • Monitor channel chargebacks and developing strategies to minimize risk.
  • Responsible for all orderbook and account management activities.

Key Relationships: 

  • All major accounts
  • Channel Sales Leads
  • Warehouse-Product Supply
  • Customer Fulfilment
  • Supply Chain
  • Finance
  • Human Resources
  • Sales reps
  • Legal

Knowledge Skills and Abilities:

  • High degree of commercial and business acumen
  • Strong strategic as well as operational skills
  • Develop and utilize business judgment to make decisions
  • Demonstrated leadership skills
  • Works well under pressure
  • Demonstrated problem solving skills
  • Excellent written/verbal communication.
  • Microsoft Office skills, knowledge of internal order management systems preferred

Requisite Education and Experience / Minimum Qualifications: 

  1. Bachelor degree in business administration with focus on Sales/Marketing/Supply Chain
  2. 5-10 years in the sporting goods industry in a CS or business role
  3. 10 years sales/customer service experience minimum
Apply here

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle Director Wholesale Customer Service
Team Customer Service
Brand adidas
City Portland
Location United States
Number 205871
Position Type Full time
Date Nov-23, 2019
Relocation yes

Sounds great for you? We would love to have you here.

Apply here

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Portland is the North American Headquarters for adidas. At adidas Portland our purpose is to shape the future of sport because we believe that through sport, we have the power to change lives. Located in the heart of our city we share the responsibility to role-model a better, and healthier future. Portland boasts an outdoorsy culture with opportunity to spend time in the mountains or at the coast - both only a short drive away. The restaurant and food truck options are endless, the art scene is vibrant, and the neighborhoods are unique, making Portland a fantastic city to live and work.

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