Customer Service Representative

Belgrade | Serbia | Customer Service

Purpose & Overall Relevance for the Organization:

To provide an excellent standard of sales support to our internal and external customers, to achieve market share growth, in accordance with adidas guidelines and policies.

Key Responsibilities:

  • Apply overall Customer Service strategy
  • Apply available adidas standards, policies, procedures and best practices in daily work
  • Ensure reliability and responsiveness to customers’ requests and complaints.
  • Reply to telephone calls and e-mails received from customers (eg: information requests, order book maintenance, cancelations).
  • Monitor deliveries in line with operations and drive adjustments on the order book according to delivery information. Inform customers and sales team on delays.
  • Ensure order book accuracy.
  • Monitor and Report Order Book Conversion / Cancellation / Re-orders
  • Follow the cleansing Order Book process
  • Claim & Return management and reporting
  • Review monthly forcast
  • Create and maintain Sales orders

Knowledge, Skills and Abilities:

  • Excellent written and verbal communication skills
  • Well-organized, with enthusiasm and initiative
  • Excellent interpersonal skills with customer-oriented mindset
  • Ability to work under pressure
  • Solid business acumen
  • A strong team player
  • Handling assignments effectively

Requisite Education and Experience / Minimum Qualifications:

  • University degree or equivalent.
  • Minimum 1 of experience in Customer Service – preferably in Apparel / Fashion / Shoes or FMCG industry
  • Fluency in English (both written & oral).
  • Advanced user of MS office
  • Solid knowledge of SAP
  • Knowledge of Bulgarian language will be considered as advantage
Apply here

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle Customer Service Representative
Team Customer Service
Brand adidas
Location Belgrade
Country Serbia
Number 186724
Position Type Temp
Date Dec-04, 2018
Relocation no

Sounds great for you? We would love to have you here.

Apply here

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