Associate, Order Management Customer Service (5-month Contract, Maternity Cover)

Singapore | Singapore | Customer Service

Accountabilities:

Functional:

  • To deliver reliability and responsiveness to customer requests and complaints.
  • To response internal and external customers in terms of their calls and e-mails relating to delivery, shipment, reorder, order transfer, order cancellations and order adjustment to ensure providing highly quality of customer service in a timely manner.
  • To insert accurately customer stock and clearance orders in the system.
  • To call-off existing contract orders.
  • To process and send out the order confirmations.
  • To process delivery notes
  • To adjust order book according to delivery information and inform customers and Sales team on delays.
  • To maintain the order book accordingly (e.g. delivery date adjustments, cancellations, cleanse), ensuring accuracy on delivery dates and quantities.
  • To generate credit notes e.g. wrong pricing, wrong discounts, off-invoice discounts payment.
  • To register and process returns and claims
  • To establish adequate interface and communicate efficiently with internal and external customers

Group competencies:

  • Communicate with Others
  • Managing Relationship & Diversity
  • Planning & Organizing
  • Analysis & Problem solving
  • Learning & self development

Professional background/ Experience:

  1. Functional: > 3 years. Experience in Order Management, Inventory Management and Customer Service
  2. Industry:  Preferably in apparel/ fashion/ FW or FMCG Retail.
  3. Exposure: Sports, Fashion

Education:

  1. Degree or Diploma Hospitality Studies / Logistics Management

IT:

  1. Word: Basic
  2. Powerpoint: Basic
  3. Outlook: Basic
  4. Excel: Advanced
  5. SAP: Basic

Language skills:

  1. English: Advanced
  2. Local Language: Fluent
Apply here

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle Associate, Order Management Customer Service (5-month Contract, Maternity Cover)
Team Customer Service
Brand adidas
Location Singapore
Country Singapore
Number 191254
Position Type Temp
Date Feb-15, 2019
Relocation no

Sounds great for you? We would love to have you here.

Apply here

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Through sport, we have the power to change lives

Through sport, we have the power to change each others' lives. There is a variety of sports for employees to choose from. Adidas Runners, Football matches, Yoga classes, laser tag, Bounce!, bubble bump challenge - to name a few. Through sports, employees forges camaraderie as we bond together, building on our collaborativeness. Sports also give us that extra energy boost, improving overall health and wellbeing.

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