Associate Customer Service

Jakarta | Indonesia | Customer Service

Purpose / Mission :

Provide key support to sales force and eComm in ensuring that sales objectives are met.

Primary

  1. Order management: - Includes timely processing of sales orders within SOP given timelines. Also includes Picking Note creations and assigned PN within 3PL defined daily capacity. Provide order tracking and delivery updates to internal sales team / external customers. Highlight to salespersons if delivery is not fulfilled or needs to be rescheduled.
  2. Create call-off orders. Call-off orders are created from customers’ distribution list or customers’ Purchase Orders through adiPortal.    
  3. Logistics co-ordination with Sales/Warehouse/Finance departments to ensure smooth flowing of deliveries and to resolve any logistics issues. Includes managing urgent orders.
  4. Handle and direct customers’ enquiries/complaints to appropriate departments and provide optimum solutions to appease customers.
  5. Monthly processing of requisitions/samples/promotion sales orders.
  6. Group sales order management: - Timely processing Group sales orders as and when required by adidas Group of companies.

Secondary

  1. Provide PN listings to Operations for order prioritization to expedite urgent orders delivery as and when required  
  2. Pre-order/stock order/special order/other order capturing and maintenance
  3. Co-ordination with Trade Marketing/IT/Finance to ensure accurate information in system. (E.g. RRP, launch month etc)
  4. File all customer documents (including order cancellation forms, sales order confirmation, etc.)

Competencies

  1. Communicate with others
  2. Planning and Organizing 
  3. Manage Relationship and Diversity
  4. Analysis & Problem Solving
  5. Learning and Problem Solving
  6. Good customer service orientation
  7. Collaboration and teamwork 

Requirement

  1. Minimum 2 years working experience
  2. Background in Business Management Degree from a reputable university
  3. Prefrable have experiences in Retail, Sports and Fashion industry
  4. Advanced Skills in MS Office and MS Excel
  5. Fluent in English and Bahasa

# LI-BW2

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adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle Associate Customer Service
Team Customer Service
Brand adidas
Location Jakarta
Country Indonesia
Number 185684
Position Type Full time
Date Nov-20, 2018
Relocation no

Sounds great for you? We would love to have you here.

Apply here

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