Assistant Service Manager (m/f/d)

Herzogenaurach | Germany | Information Technology


Application Operations

Key Responsibilities

Service Design, Transition & Operations

1. Service Level Management

  • Monitors and logs the actual service provided, compared to that required by service level agreements.
  • Assists application / platform or infrastructure improvements within service offering

2. Change Management

  • Documents changes based on requests for change.
  • Applies change control procedures.

3. Release and Deployment

  • Uses the tools and techniques for specific areas of release and deployment activities.
  • Administers the recording of activities, logging of results and documents technical activity undertaken.
  • May carry out early life support activities such as providing support advice to initial users.

4. Problem Management

  • Investigates problems in systems, processes and services.
  • Assists with the implementation of agreed remedies and preventative measures.

5. Incident Management

  • Following agreed procedures, identifies, registers and categorizes incidents.
  • Gathers information to enable incident resolution and promptly allocates incidents as appropriate.
  • Maintains records and advises relevant persons of actions taken.

Knowledge, Capabilities and Experience

  • Advanced SAP Knowledge
  • English language (fluent)
  • Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts, selecting the appropriate method/tool to resolve the problem and reflecting on the result, such that learning is identified and absorbed
  • Understanding the needs of the internal or external stakeholders and keeping them in mind when taking actions or making decisions
  • Applying quality standards to all tasks undertaken and ensuring that nothing is overlooked.
  • Understanding the needs, objectives and constraints of those in other disciplines and functions.
  • Working co-operatively (rather than competitively) with others to achieve a common goal.


  1. Four-year college or university degree with focus on IT or equivalent combination of education and experience
  2. Minimum of 1-2 years of progressive work experience in IT / Service Management across multiple geographic locations
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adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle Assistant Service Manager (m/f/d)
Team Information Technology
Brand adidas
Location Herzogenaurach
Country Germany
Number 189566
Position Type Full time
Date Jan-29, 2019
Relocation yes

Sounds great for you? We would love to have you here.

Apply here

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Welcome to the World of Sports

Join thousands of others from around the world who have come to adidas global headquarters in Herzogenaurach, Germany for the professional and personal opportunity of a lifetime. If you’re excited to have a game-changing career, we’re excited to welcome you to our world of sports.

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