Assistant Manager, Post Order Operations

Portland | United States | Digital

Purpose & Overall Relevance for the Organization

This position is responsible to ensure that all data needed for the eCommerce post order processes including order management, fulfillment, inventory management are complete and correct and that data and order transfer between the systems is running as expected.

Key Responsibilities

  • Support day to day activities related to different aspects of order management, fulfilment, inventory management for
  • Monitoring pre-established KPI’s using different tools and processes
  • Troubleshoot and help with issue resolution by following the ticketing processes
  • Support end to end reporting for post order processes
  • Participate in cross functional improvement projects to optimize the E2E order flow
  • Ensure data accuracy and resolve problems w.r.t data to ensure smooth order processing
  • Work with customer service teams to solve problems with consumer orders
  • Monitor backorders, stuck orders, inventory discrepancies and work in escalating and resolving the problems

Key Relationships

  • IT department
  • Consumer and User Experience Teams
  • SCM and Warehouse Teams
  • Logistics and Transport Team
  • Site Operations
  • Customer Service
  • Analytics
  • Global eCom Teams
  • External vendors
  •  Legal & Tax department
  •  eCommerce IT and project management teams
  •  Government agencies

Knowledge, Skills and Abilities

  • Strong problem solving and analytical skills
  • Strong IT skills with experience in order management systems preferred
  • Strong MS office skills, with an emphasis on Excel
  • Strong interpersonal and communication skills, both oral and in writing, to interact effectively and efficiently across departments with various levels of management
  • Fluent in English (written and spoken)
  • Ability to be detail oriented and manage multiple priorities under tight timelines
  • Ability to quickly adapt to changing business processes and business partners
  • Aptitude for learning new software applications

Requisite Education and Experience / Minimum Qualifications

  1. University degree preferred
  2. 2-4 years of experience in eCommerce, Supply chain management, reporting or analysis
Apply here

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle Assistant Manager, Post Order Operations
Team Digital
Brand adidas
Location Portland
Country United States
Number 194018
Position Type Full time
Date Apr-09, 2019
Relocation no

Sounds great for you? We would love to have you here.

Apply here

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Planet Sport - Working at adidas America in Portland, Oregon USA

Portland is home for adidas. At adidas Portland our purpose is to shape the future of sport because we believe that through sport, we have the power to change lives. We also believe that Portland, Oregon represents a better tomorrow. Located in the heart of our city we share the responsibility to role-model a better, more healthy future.

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