Assistant Manager, Customer Service (Order Management & Sales Support)

Bangkok | Thailand | Customer Service

Role Purpose

Provide order management and support to the Sales Team, with the objective of achieving organization’s sales & profit targets and meet team objectives.

Accountabilities

  • Insert accurately customer pre-orders in the system.
  • Call-off existing contract orders.
  • Insert clearance orders in the system.
  • Process and send out the order confirmations.
  • Adjust order book according to delivery information and inform customers and sales team on delays.
  • Collect reactively re-orders for Customers.
  • Generate & compile inventory data to ensure healthy stocks level at all times; Monitor article drops, shipment tracking and ensure all Pre-order have been picked up.
  • Provide operational support for customer related functions on e-Catalog, AFS, etc.
  • Coordinate and ensure the system is all setup prior to the trade show.
  • Effective communicate cross-functional between internal interfaces  and also external parties
  • Ensure efficient monthly forecasting and reports as required by sales function and CM/SEA
  • Monitor and report on order status and compliance at a customer level.
  • Deliver reliability and responsiveness to customer requests and complaints.
  • Manage, coach, and supervise the team

Pre-requisite Knowledge / Skills

  1. Min. Bachelor Degree in Logistics Management or relevant fields
  2. 5 years‘ Experience in Order Management, Inventory Management and Customer Service
  3. Strong PC background, Advance in MS Office especially Excel
  4. SAP experirence would be advantage
  5. Good command of English
  6. Trading/retail background would be plus

Core Competencies

  1. Excellent Coordination with others
  2. Manage relationship & diversity
  3. Planning and Organizing
  4. Analysis and problem solving
  5. Learning and Self-Development

Other Job Related Competencies

  1. Warehouse Management Knowledge
  2. Logistic Knowledge
  3. Trade Marketing
  4. Customer Service
  5. Retail business Experience  
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adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle Assistant Manager, Customer Service (Order Management & Sales Support)
Team Customer Service
Brand adidas
Location Bangkok
Country Thailand
Number 185834
Position Type Full time
Date Nov-13, 2018
Relocation no

Sounds great for you? We would love to have you here.

Apply here

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