Account Specialist II

Spartanburg | United States | Customer Service

Purpose:< <

Manage accounts of adidas Group in an accurate, prompt and professional manner that best serves the business interests of adidas and our customers while providing the highest level of customer satisfaction  < <

 < Key Responsibilities:< <

Accurately respond to inquiries, process orders and handle complaints in a prompt, courteous and professional manner for all customers, Sales Reps and consumers < Represent adidas accurately, communicating effectively with customers and the sales force regarding the adidas product line, policies and procedures.< Process wo< rk, in a timely manner, through the new Document Management System (DMS), while supporting the CS Department efforts toward a predominantly “paperless” work environment.< Receive, review for accuracy, process, key-in and follow-up on phoned in and written orders, inquiries, revisions, cancellations and problems. < Complete the processing of adjustments to customers' initial orders that are initiated by phone calls to Account Specialists I.< Reports recurring and potential customer complaints/problems to CS Management with recommendations for ongoing process improvements.< Audits the “Account Management Report” and any other assigned reports on a weekly/monthly basis in order to become a proactive participant, along with the Sales Rep, in the management of assigned accounts.< Assume responsibility for the accurate review of both soft and hard copy purchase orders for proper style numbers, correct prices, proper payment terms, special instructions and the type of delivery/cancel dates < Perform all duties in an accurate, timely and professional manner within the guidelines of established company procedures and policies, while maintaining a flexible approach to enforcing those policies. Acts as a liaison between the office or warehouse and the customer in the management of accounts. Prepares the necessary reports and spread sheets to assist in problem analysis and overall communication with Management, the warehouse, the sales force and the account Assists the entire department with order entry, as needed, as well as special assignments, committee work and other tasks as assigned< <

 < Key Relationships: < <

Customers< Sales Team< Account Buyers< Distribution Centers< <

 < Knowledge, Skills and Abilities: < <

Proficiency in core computer systems (SAP, Microsoft- Excel, Outlook)< Accurate in processing transactional data< Strong written, verbal and professional communications< Flexible, readily adapts to change, and adjust priorities< Works independently with strong organizational skills and proactively manages work< Demonstrates a sense of urgency and ownership< Can differentiate between important vs routine issues/tasks< Experience of looking at data , identifying trends, and initiate improvement actions< Proven experience in challenging an existing process(es) and developing unique solutions to problems< Ability to articulate complex ideas; filter noise and focus on critical tasks< Ability to develop positive working relationships at various organizational levels and influence others to obtain goals< Ability to work in a team environment to accomplish a shared goal< <

 < Requisite Education and Experience / Minimum Qualifications:

  1. Bachelor’s Degree preferred and 1 year or more related experience; or equivalent combination of education and related experience
  2. Minimum of 1 year experience in a role involving direct Interaction with external or internal Customers; use of problem solving skills to address customer and/or operational issues and ensure effective/long-term problem resolution; managing multiple and complex tasks; and prioritizing workload to meet deadlines< <

     < < < < < <

    adidas participates in the E-Verify program in certain locations as required by law (AZ, GA, IN, VA, FL, NC, SC, UT). For more information click on the link below:<

    http://www.uscis.gov/portal/site/uscis/menuitem.eb1d4c2a3e5b9ac89243c6a7543f6d1a/?vgnextoid=38700f4752f0a210VgnVCM100000082ca60aRCRD&vgnextchannel=38700f4752f0a210VgnVCM100000082ca60aRCRD< < <

     < < < < < <

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adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

The Facts

Jobtitle Account Specialist II
Team Customer Service
Brand adidas
Location Spartanburg
Country United States
Number 196757
Position Type Full time
Date Jun-03, 2019
Relocation no

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In Spartanburg, we have quarterly employee activities that incorporate sports. During March Madness we have basketball activities such as tournaments, and other fun. In the fall, we kickoff footbal season with flag football tournments and tailgating. In the Spring, we host a golf tournament for employess and their family & friends which benefit local charities. The sporting events allow our employees to take a break from work and have some fun. It relieves stress, allow the employees the time to take a mental break and re-focus and increases engagement. It also gives people the opportunity to network with their co-workers from across the company, people they would otherwise have very little contact with. And as we all know sport and physical activity lower stress level, increases mental clarity and increases engagement and productivity which is a benefit for all.

Facts about Spartanburg

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  • Supply Chain Management
  • Customer Service
  • Information Technology
  • Retail (Store)
  • Accounting & Finance
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  • Working Hours
    8:00 am – 5:00 pm
  • Retirement Plan
  • Canteen
  • Company Events
  • Product Discount
  • On-Site Sports Facilities
  • Next airport to the location
    14k
  • Local Population
    37.647

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