Specialist, Retail Training

Petaling Jaya | Malaysia | Retail (Back Office)

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

Purpose/ Mission:

Support the Own Retail as well as omni-channel business delivering best in class training to the retail field staff to enable them in their roles to be a commercially- and customer-minded retail field workforce that thinks and "trades" like a vertical retailer and to continuously improve retail store KPIs.


  • Conduct Own Retail trainings according to adidas Group Retail University (aGRU), seasonal product launches and additional training needs
  • Keep training and aGRU materials up to date and develop process for regular revision of the effectiveness of training content
  • Support living SHINE efforts and ensure maintenance of the individual training records in the SHINE development booklets
  • Manage the preparation of local Own Retail staff for the graduation of aGRU
  • Development and roll out of Retail Training Store (RTS) including monitoring, evaluation of effectiveness and continuous improvement
  • Training and coaching of RTS managers
  • Enable Store Managers to train, develop and coach their staff members
  • Develop, establish and manage the retail training calendar in coordination with RBO & Marketing Calendar
  • Review training materials received from global and adapt the training content in regards to local requirements while maintaining the integrity of the course as well as its learning objectives to ensure consistent delivery
  • Cover 15-20 doors per month to train store personnel to consistently deliver excellent customer service by in-store coaching on selling skills and product knowledge
  • Feedback observations from the store visits and liaise with Retail OPS manager to address areas of improvements
  • Ensure seasonal product trainings before product launch
  • Conduct at least one Training Needs Analysis (TNA) per year, evaluate outcome and develop/conduct tailored training to address gaps
  • Support Retail Operations during implementation of new tools e.g. BTM, RMS
  • Provide coordination and training support for any HR Retail or Retail initiative, i.e. new store opening, promotions, sales events etc. as assigned
  • Document all trainings conducted within GROW and monitor training hours per headcount/participant

Group competencies:

  • Communicate with Others
  • Planning and Organizing
  • Manage Relationship and Diversity
  • Analysis and Problem Solving
  • Learning and Self-Development

Functional competencies:

  • Presentation skills
  • Interpersonal skills
  • Project management skills

Professional background/ Experience:

  1. Functional: Min.1-year training experience in a retail / fashion / FMCG environment
  2. Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
  3. Exposure: Sports, Fashion


  1. Degree in Human Resources Management /Learning &Development or equivalent, ACTA or DACE equivalent is an advantage


  1. Outlook: Advanced
  2. Word: Advanced
  3. Excel: Advanced
  4. Powerpoint: Advanced

Language skills:

  1. English: Advanced
  2. Local Language: Fluent

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

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The Facts

Jobtitle Specialist, Retail Training
Team Retail (Back Office)
Brand adidas
Location Petaling Jaya
Country Malaysia
Number 176605
Position Type Full time
Date May-14, 2018
Relocation no

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