Specialist Customer Service

Mexico City | Mexico | Sales

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

Key Responsibilities:

  • Recording and managing all types of orders (e.g. pre-orders and re-orders, contracts, call-off orders, off-price orders, direct shipments)
  • Managing the customer order books, ensuring it is always updated according to the customer’s and company’s needs and requirements, including the monitoring of electronic receipts for errors and correcting these errors using the tools provided (e.g. SASnet, EDI, missing article master data), revising fulfilment vs customer purchase orders, and shifting OB between ship-to’s
  • Acting as the key contact for customers’ inquiries about order and delivery status, change requests, returns and claims, with communication through telephone, email, and customers’ B2B portals
  • Compiling various order-related analyses and reports at the request of customers, sales reps or other related internal teams, concerning customer’s open order book & order conversion, returns and claims tracking, monitoring of cancellations and credit/delivery blocks, launches, pre-pack promotions, etc.
  • Forwarding new customer set-ups and customer master data change requests from customers and sales team to CMD managers in Finance
  • Special Handling coordination for new enquiries and changes
  • Processing returns and complaints in line with the policy regulations while cooperating intensively with internal and external logistics partners (forwarding companies, inbound and outbound, warehouses), as well as with Finance and the insurance department
  • Extensively tracking forwarded deliveries and package deliveries and initiating escalation in the event of delays and irregularities
  • Support Sports marketing in the processing of promo orders

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Apply here

The Facts

Jobtitle Specialist Customer Service
Team Sales
Brand adidas
Location Mexico City
Country Mexico
Number 178031
Position Type Full time
Date Jun-05, 2018
Relocation no

Sounds great for you? We would love to have you here.

Apply here
Learn more about Mexico City

Through sport, we have the power to change lives

On my first day at adidas and when I entered through the doors, I knew everything was going to be different from what was I used to. Not only was I going to meet new people, have a new job, a new boss and learn everything about adidas and how it works but I also knew that things were going to change about me. At adidas you meet a lot of different personalities but something all of them have in common is a special interest in any kind of sports, exercise or just doing something to keep healthy. Looking and listening to most of the people talking about this, is what inspired me to do something myself to become healthier and stronger. In the 2 years I have been part of adidas I gotten involved in all type of sports: classes, games and many of the others offers at and around the office. For examples, I've been to Fit-dance classes, played soccer, participated in a fitness program and regularly go to the gym. About a year ago I started (for the first time) CrossFit. I had the opportunity to go during my lunch which was even better because it helped me to decrease stress and improved my mood. It was really hard getting used to it. I even quit for about 3 months but when I noticed that many people were really having great improvements: Physically and also in the way they started to truly take care of themselves. The also seemed really committed to their work and this is when I realized that I wanted the same and re-committed myself. By September of last year my friend and I heard about the Spartan race for women. We knew we weren´t really prepared for that race but it was a challenge we both wanted to do and finish. We prepared as well a we could and went. We finished the race, which was the hardest thing I have ever done in my life. We didn't have the best time record but I was simply happy we made it. We made a team effort and supported each other to the finish! It hasn´t been easy but here I am still in CrossFit and yes, I really have seen many improvements to my body. Even the way I eat and take care of myself. I am more confident, happier and my day at work feels much easier and satisfying. Thanks adidas for this opportunity and the encouragement to live a better and healthier life. Karen López de Anda //// Department Coordinator International Sourcing LO Americas

Facts about Mexico City

Mexico City is looking mostly for

  • Accounting & Finance
  • Retail (Back Office)
  • Sales
  • Marketing & Communications
  • Global Operations
  • Information Technology
  • Sourcing

Brands in Mexico City

Fact-Sheet

  • Working Hours

    9-6
  • Healthcare Insurance

  • Retirement Plan We have a plan but it´s only a tax benefit. There are not neither Company nor employee contribution.

  • Canteen

  • Company Sports

  • Company Events

  • Product Discount

  • On-Site Sports Facilities Crossfit and Fit Combat

  • Next airport to the location International Airport Benito Juarez Ciudad de Mexico

    18k
  • Local Population (2010 - Source: INEGI, United States Census Bureau, United Nations)

    8,8 Million
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