Specialist Consumer Experience

Amsterdam | Netherlands |

As part of the Consumer Experience and Site Merchandising team within the Western Europe eCommerce team within adidas, you’ll be instrumental in shaping and improving the end-to-end buying experience for thousands of adidas and Reebok consumers across Europe.

You will be supporting and shaping our optimisation pipeline, helping to drive forward enhancements that help create a meaningful impact in the consumer’s end-to-end browsing and buying experience.

The key here is to understand what makes our consumer base tick by identifying their pain points, questions and objectives through journey & data analysis, whilst layering in a commercial, brand-enhancing proposition to address those issues across the entire end-to-end journey.

Our goal is to evolve the Consumer Experience so that when a consumer leaves our touch point, we are not only meeting their expectations, but are exceeding them - this role is key for supporting the continued drive towards this goal.

Key Responsibilities

  • Contribute to the end-to-end optimization strategy in partnership with the Consumer Experience managers within the team.
  • Analyse and interpret consumer feedback and analytics data to help shape our backlog and optimisation roadmap.
  • Drive forward our on-site communication, ensuring what’s on the site is locally relevant, legible and on-brand.
  • Work closely with the Global copy and translations teams to ensure content requests are delivered on time and to the required quality to support the localisation strategy.
  • Research local market insights, data and industry trends and contribute in ideation of site improvements and enhancements.
  • Conduct weekly/monthly reports on trends in consumer feedback, leveraging these insights to develop and drive E2E site enhancements.
  • Create monthly A/B testing and conversion reports to highlight trends across markets and devices.
  • Conduct regular cross browser/device testing to ensure key site features are functioning, identifying bugs and ensuring the relevant fixes are logged.

Knowledge, Skills and Abilities:

  • 1+ years of relevant experience in eCommerce.
  • BA / BS in eCommerce, Merchandising, Finance, Business, or related field. 
  • Entrepreneurial mindset. You should know how to balance brand position and drive business.
  • Data driven mindset – numbers should be what drive your decision-making.
  • Ability to self organize and prioritise is key.  
  • Understanding of analytics software such as Adobe Analytics and Clicktale would be a plus.
  • Previous experience with Atlassian tools would be beneficial.
  • Understanding of eCommerce and Web technology best practices.
  • Fluent English

Take a glimpse into working at the adidas Amsterdam: goo.gl/ExrFRP

Apply here

The Facts

Jobtitle Specialist Consumer Experience
Brand adidas Group
Location Amsterdam
Country Netherlands
Number 151940
Position Type Full time
Date Sep-01, 2017
Relocation yes

Sounds great for you? We would love to have you here.

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Learn more about Amsterdam

Welcome to the Netherlands!

Get ready to build your career with one of the leading sporting goods companies in the world. When you join us in the Netherlands, you become a brand ambassador, living and breathing sport and a sporting lifestyle. The adidas culture in the Netherlands is best described as a high intensity group of problem solvers who aspire toward excellence and settle for nothing less. We are open, friendly, and hardworking and are known for our direct communications. Healthcare and education are a top priority in Dutch culture. Working here, you'll have an extensive choice of schools for your children and a wide range of affordable healthcare benefits. Additional adidas benefits include a pension plan, company sports, staff discount and much more.

Facts about Amsterdam

Amsterdam is looking mostly for

  • Digital
  • Retail (Store)
  • Accounting & Finance
  • Marketing & Communications
  • Supply Chain Management
  • Legal / SEA

Brands in Amsterdam


  • Healthcare Insurance

  • On-Site Daycare

  • Retirement Plan

  • Canteen

  • Company Sports

  • Company Events

  • Product Discount

  • On-Site Sports Facilities BodyPump, Spinning, Running, Swimming Class, Table Tennis, Basketball, Volleyball, Badminton, Soccer & Fitness.

  • Next airport to the location AMS - Amsterdam Schiphol

  • Local Population 2011 - Source: United Nations

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