IT Specialist Outsourced

Mexico City | Mexico | Information Technology

At adidas, every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better. Never settling for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re creators, makers and doers. Helping athletes make a difference, not just in their games, but in their lives and in their world. It’s an obsession.

We’ve been doing this for more than 65 years. With an unmatched history and tradition of creating iconic products, consumer connections and experiences, we’ve been defining sport culture since the beginning. And we’re never done. Come be a part of shaping the future together with us.

Key Responsibilities:

  • Be a knowledge source partner for the organization in particular around infrastructure, a communications specific in the market
  • To provide support to incidents, RFCs, testing and consultancy for the infrastructure
  • Work towards a "customer satisfaction" above average
  • To coordinate UAT with the different users
  • Continuous development of technical expertise and innovative thinking in order to become an even stronger business partner
  • 1st level support for Own Retail Stores
  • Ability to understand business and management issues. Capacity to troubleshoot, identify and implement solutions that minimize business interruption
  • Manage removal of IT equipment and networks from closing stores
  • Participate in the implementation of stores, telecommunication & infrastructure & equipment is ready to be used in corporate & warehouse. It will be necessary to coordinate with the Business
  • Troubleshoot, analyze and quickly develop an action plan to resolve the technical issues to avoid downtime
  • Develop an effective way to support systems in Own Retail Stores, corporate & Warehouse with the least impact to the consumer and get Sales Reps working as quickly as possible
  • Ensure availability for on-call and weekend duties as directed
  • Participate on developing global Service Support Standards and rollout concepts for further standardization and consolidation of Retail Infrastructure Support Services
  • Help to manage outsourced onsite support services for HW lifecycle and maintenance service including responsibility for Contract Management, Escalation Management and Governance
  • Developing continues improvement plans to optimize KSR cost and measure as well as grow customer satisfaction KPIs
  • Ensure IT compliance for local infrastructure services (e.g. PCI, antivirus, license management, incident management, ITSCM, Security)                                                                                                                                                                                            

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Apply here

The Facts

Jobtitle IT Specialist Outsourced
Team Information Technology
Brand adidas
Location Mexico City
Country Mexico
Number 178027
Position Type Full time
Date Jun-05, 2018
Relocation no

Sounds great for you? We would love to have you here.

Apply here
Learn more about Mexico City

Through sport, we have the power to change lives

On my first day at adidas and when I entered through the doors, I knew everything was going to be different from what was I used to. Not only was I going to meet new people, have a new job, a new boss and learn everything about adidas and how it works but I also knew that things were going to change about me. At adidas you meet a lot of different personalities but something all of them have in common is a special interest in any kind of sports, exercise or just doing something to keep healthy. Looking and listening to most of the people talking about this, is what inspired me to do something myself to become healthier and stronger. In the 2 years I have been part of adidas I gotten involved in all type of sports: classes, games and many of the others offers at and around the office. For examples, I've been to Fit-dance classes, played soccer, participated in a fitness program and regularly go to the gym. About a year ago I started (for the first time) CrossFit. I had the opportunity to go during my lunch which was even better because it helped me to decrease stress and improved my mood. It was really hard getting used to it. I even quit for about 3 months but when I noticed that many people were really having great improvements: Physically and also in the way they started to truly take care of themselves. The also seemed really committed to their work and this is when I realized that I wanted the same and re-committed myself. By September of last year my friend and I heard about the Spartan race for women. We knew we weren´t really prepared for that race but it was a challenge we both wanted to do and finish. We prepared as well a we could and went. We finished the race, which was the hardest thing I have ever done in my life. We didn't have the best time record but I was simply happy we made it. We made a team effort and supported each other to the finish! It hasn´t been easy but here I am still in CrossFit and yes, I really have seen many improvements to my body. Even the way I eat and take care of myself. I am more confident, happier and my day at work feels much easier and satisfying. Thanks adidas for this opportunity and the encouragement to live a better and healthier life. Karen López de Anda //// Department Coordinator International Sourcing LO Americas

Facts about Mexico City

Mexico City is looking mostly for

  • Accounting & Finance
  • Retail (Back Office)
  • Sales
  • Marketing & Communications
  • Global Operations
  • Information Technology
  • Sourcing

Brands in Mexico City


  • Working Hours

  • Healthcare Insurance

  • Retirement Plan We have a plan but it´s only a tax benefit. There are not neither Company nor employee contribution.

  • Canteen

  • Company Sports

  • Company Events

  • Product Discount

  • On-Site Sports Facilities Crossfit and Fit Combat

  • Next airport to the location International Airport Benito Juarez Ciudad de Mexico

  • Local Population (2010 - Source: INEGI, United States Census Bureau, United Nations)

    8,8 Million
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