Customer Service Administrator Rockport

Utrecht | Netherlands | Customer Service

For the location in Nieuwegein (CAST), we are looking for a fulltime Customer Service Administrator

Purpose & Overall Relevance for the Organisation:

  • To deliver outstanding Customer Service to a pre-determined group of retail customer accounts specific to a single brand.
  • To proactively manage order-books ensuring on time in full deliveries.
  • The job holder will be responsible for all customer service related activity for The Rockport Group customers in Europe (West, Central, Nordics).

Key Responsibilities:

  • Maintaining your order book daily, following of all needed processes form order receipt through to delivery.
  • To pro-actively advice customers and sales managers of any issues affecting customer orders and deliveries.
  • To establish and maintain positive relationships with internal and external customers in the company’s best interests.
  • Handling of returns- faulty products and customer returns.
  • Minimise overdue orders through regular review of order books with sales managers and customers
  • Validate order books proactively to minimise failed deliveries
  • Pro-actively manage customer order books, ensuring integrity of orders and maximising sales and conversion opportunities
  • Gather future order book requirements and work cross functionally to deliver within agreed timelines.
  • Drive against specific KPI’s to improve standards, service and financial results, following through on improvement opportunities wherever possible
  • Use retailer sales and inventory information to encourage sales, interacting activity across the supply chain
  • Attend aligned logistics meetings to track order books through supply chain, positively influencing where possible
  • Support business on delivery of sales and financial targets and objectives
  • To make a forecast for the Rockport sales
  • Support and direct the Account Managers regarding sales opportunities and order book
  • To be a back-up for the Account Managers if they are not in (assist with sell-in)
  • Backoffice tasks (e.g. invoices, post)
  • Preparing of meeting
  • Arranging flights/hotels

Knowledge, Skills and Abilities:                                        

Dutch               : fluent written/spoken

English            : fluent written/spoken

Swedish          : Basic written/spoken (would be a big plus)

German           : Basic written/spoken (would be a plus)

Microsoft Office (Outlook, Word, Excel, Powerpoint) – advanced knowledge


Apply here

The Facts

Jobtitle Customer Service Administrator Rockport
Team Customer Service
Brand Rockport
Location Utrecht
Country Netherlands
Number 157549
Position Type Full time
Date Mar-06, 2017
Relocation no

Sounds great for you? We would love to have you here.

Apply here
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