Account Specialist I (Limited Time Duration)

Spartanburg | United States | Customer Service

**This position is a temporary assignment/Limited Time Duration**

Purpose & Overall Relevance for the Organization:

Proactively manage sport specialty accounts and develop relationships with adidas sport specialty customers in an accurate, prompt and professional manner that best serves the business interests of adidas Group and our customers while providing the highest level of customer satisfaction 

Key Responsibilities:

  • Accurately respond to inquiries, processing and following-up on orders, handling complaints and offering solutions in a prompt and professional manner through the application of the knowledge gained from experience
  • Answers phone calls from accounts, the sales force and consumers for orders, inquiries and problems.
  • Expedites and tracks orders, for which they are responsible, from the time of order entry until invoiced by categorizing and prioritizing each order processed and subsequently checking its status, based on its assigned priority code.
  • Audits several reports on a weekly/monthly basis along with the Sales Rep, in the management of accounts.
  • Staffs the incoming 800 CS phone line the required number of hours each day.

Key Relationships:

  • External customers
  • Sales Team
  • Distribution Center
  • Customer Satisfaction Team members and management

Knowledge, Skills and Abilities:

  • Proficiency in core computer systems (SAP, Microsoft- Excel, Outlook)
  • Strong written, verbal and professional communications
  • Demonstrates a sense of urgency and ownership and can differentiate between important vs routine issues/tasks
  • Experience in looking at data, identifying trends, initiate improvement actions, and developing unique solutions to problems
  • Ability to articulate complex ideas; filter noise and focus on critical tasks

Requisite Education and Experience / Minimum Qualifications:

  • Bachelor’s Degree preferred and 6 months or more related experience; or equivalent combination of education and related experience
  • Minimum of 6 months experience in a role involving direct Interaction with external or internal Customers; use of problem solving skills to address customer and/or operational issues and ensure effective long-term problem resolution; managing multiple and complex tasks; and prioritizing workload to meet deadlines

adidas participates in the E-Verify program in certain locations as required by law (AZ, GA, IN, VA, FL, NC, SC, UT). For more information click on the link below:

http://www.uscis.gov/portal/site/uscis/menuitem.eb1d4c2a3e5b9ac89243c6a7543f6d1a/?vgnextoid=38700f4752f0a210VgnVCM100000082ca60aRCRD&vgnextchannel=38700f4752f0a210VgnVCM100000082ca60aRCRD

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The Facts

Jobtitle Account Specialist I (Limited Time Duration)
Team Customer Service
Brand adidas Group
Location Spartanburg
Country United States
Number 157579
Position Type Limited Duration
Date Mar-15, 2017
Relocation no

Sounds great for you? We would love to have you here.

Apply here
Learn more about Spartanburg

Sport changes Lives

In Spartanburg, we have quarterly employee activities that incorporate sports. During March Madness we have basketball activities such as tournaments, and other fun. In the fall, we kickoff footbal season with flag football tournments and tailgating. In the Spring, we host a golf tournament for employess and their family & friends which benefit local charities. The sporting events allow our employees to take a break from work and have some fun. It relieves stress, allow the employees the time to take a mental break and re-focus and increases engagement. It also gives people the opportunity to network with their co-workers from across the company, people they would otherwise have very little contact with. And as we all know sport and physical activity lower stress level, increases mental clarity and increases engagement and productivity which is a benefit for all.

Facts about Spartanburg

Spartanburg is looking mostly for

  • Supply Chain Management
  • Customer Service
  • Accounting & Finance
  • Engineering

Brands in Spartanburg

Fact-Sheet

  • Working Hours

    8:00 am – 5:00 pm
  • Retirement Plan

  • Canteen

  • Company Events

  • Product Discount

  • On-Site Sports Facilities Onsite Gym and Walking Trail

  • Next airport to the location Greenville-Spartanburg International Airport

    14k
  • Local Population (2013 Source: United States Census Bureau)

    37.647
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